Urgent: DP-600 Exam Technical Error – Exam Not Recorded & Request for Replacement Voucher

Question

Dear All,

I am writing to formally report a critical technical issue regarding my DP-600 (Implementing Analytics Solutions Using Microsoft Fabric) exam, which I took on September 23, 2026, at 10:00 AM at a local Test Center.

During the examination, the testing system encountered a technical glitch and froze for a brief moment. Since the system managed to recover shortly after, and due to my highly demanding professional schedule immediately following the exam, I decided to proceed and finish the test, assuming the data would be saved normally.

Immediately after my 10:00 AM exam session, I had to rush to an urgent client meeting. As a Stealth Mode Family Office (FO) Advisor Analyst, my schedule is extremely tight; the very next day, I had to travel out of town for consecutive official business trips, resulting in two business travels within this past week alone.

Because of this intense work travel schedule, I was only able to follow up with the local Test Center recently. To my surprise, the Test Center informed me that my exam data was completely unrecorded in their system, and they are unable to print my Score Report. Even though the status appears as "Failed" on my Microsoft Learn profile. No email feedback either from pearson vue or microsoft learn after taking an exam, as usually as.

Given that this is a severe system-side technical failure that wiped out my exam record, I kindly request your team to investigate this glitch thoroughly. Since I spent my time and energy on an exam that failed to record due to no fault of my own, I respectfully request a 100% discount replacement voucher so I can retake the DP-600 exam as soon as possible.

I highly appreciate your prompt attention and assistance in resolving this matter. I look forward to hearing from you soon.I have contacted the pearson vue and the exam place but no one raise this issue and solve the problem.

Sincerely,

Answer 1

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