How to reactivate a subscription

Question

I need to reactivate my 365 account. However, I can't access my account in order to receive the code sent to my account? Please help.

Answer 1

Do you have the correct password, and you just cannot get the code?

If so, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. Microsoft explains it further here.

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

Answer 2

Hi, @Jan Rasmussen

This forum is public, no one from here has access to your Microsoft account.

The first issue to resolve is the Microsoft account sign-in. You will not be able to reactivate Microsoft 365 until you can sign in to the account associated with the subscription.

If you haven't already, I suggest resetting the password, choosing the "I don't have any of these" option, and continuing with the form.

To reset your password, please follow these steps:

• Go to the Microsoft account recovery page: https://account.live.com/password/reset
• Select "I forgot my password", then click Next.
• Enter the email address or phone number linked to your Microsoft account and follow the on-screen instructions.
• If you don’t have access to any of the recovery options listed, click on “I don’t have any of these” and fill out the form as accurately as possible. Microsoft uses that information to verify your identity.

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Thanks!