I want to factory reset my Win8.1 laptop that came with pre-installed (OEM) windows 8.1 Single Language OS to new. Today, I realize that I can't factory reset it anymore. Last time, I easily factory resets my win8.1 without any problem.
I suspect that I accidentally formatted my drive using VMware player recently or maybe I erased that pre-installed OS on my laptop. How can I solve this please?