Windows 10 Upgrade Error (From Windows 7/8.1)

Question

Hi,

I have been trying to upgrade my Operating System from Windows 7/Windows 8.1 (2 Separate PC's) for over a week now. The upgrade has failed even after trying multiple times on both systems.

Already tried the following :

SFC/SCANNOW - ·Windows Resource Protection did not find any integrity violations (Both Systems)

DISM /ONLINE /CLEANUP-IMAGE /CHECKHEALTH - Operation Completed Successfully (Windows 8.1)

All Available Windows Updates Installed (Both Systems)

Windows Activated (Both Systems)

(>25GB) Disk Space Available (Windows Installation Drive)

Have tried both of the following methods for upgrading to Windows 8.1 :

"MediaCreationTool21H1" : Upgrade this PC - FAILED (Both Systems)

"Windows 10 21H1 ISO - setup.exe" - FAILED (Both Systems)

Following error received after running "SetupDiagResults" for Windows 8.1 (Similar Error received for Windows 7) :

"Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.6.2107.27002
System Information:
Machine Name = KUSHIK
Manufacturer = ASUSTeK COMPUTER INC.
Model = X555LJ
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20190219000000.000000+000
BiosVendor = X555LJ.603
BiosVersion = X555LJ.603
HostOSVersion = 6.3.9600
HostOSBuildString = 9600.20144.amd64fre.winblue_ltsb_escrow.211004-1908
TargetOSBuildString = 10.0.19041.900 (vb_release_svc_prod3.210311-1736)
HostOSLanguageId =
HostOSEdition = Professional
RegisteredAV = Windows Defender
FilterDrivers = FileInfo
UpgradeStartTime = 24-10-2021 23:19:01
UpgradeEndTime = 25-10-2021 09:01:28
UpgradeElapsedTime = 09:42:27
CV = xUEcTDwnpUWYPvwe
ReportId =

Error: SetupDiag reports abrupt down-level failure.
Last Operation: Finalize
Error: 0x80004005 - 0x50015
LogEntry: 2021-10-25 08:54:47, Error DISM DISM Provider Store: PID=9512 TID=2368 Failed to get the provider DISM Package Manager from the remote provider store. - CProxyProviderStore::GetProvider(hr:0x80004005)

Refer to "https://learn.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Pre-Finalize
Phase Started: 25-10-2021 08:52:54
Phase Ended: 01-01-0001 00:00:00
Phase Time Delta: 00:00:00
Completed Successfully? False

Last Setup Operation:
Operation Name: Add [1] package C:\$WINDOWS.~BT\DUImageSandbox\Windows10.0-KB5005645-x64.cab
Operation Started: 25-10-2021 08:54:44
Operation Ended: 01-01-0001 00:00:00
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False"

Would appreciate any help regarding this issue.
Thanks in advance!
Kushik

Answer 1

First of all, thank you everyone for your time.

After all the Troubleshooting, I was able to upgrade my Windows 8.1 to Windows 10 (without a clean installation) through a simple step. (Still have to try upgrading my Windows 7 machine)

I am sure this might work for other people facing the same problem. This particularly worked in my case, since my Windows 8.1 Laptop was old and there could be some driver compatibility issues while Microsoft tries to download the latest Windows Updates before the Windows 10 installation/up-gradation begins.

Anyways, here are the steps to be followed :

1. Download the ISO for Windows 10(21H1) using the Media Creation Tool.
2. Extract the contents of the ISO to a folder and run the setup.exe ("Run as Administrator").
3. On the Install Windows 10 page, click on "Change on how Windows Setup downloads updates".
4. Select "Not Right Now" and proceed with the upgrade.

It should work now.

Answer 2

Try perform a Clean Boot , take a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
And see if you are able to run the installation?
Have you checked for driver's update from your device's manufacturer website? Some drivers might not be available in the Windows Update.

Answer 3

Disabling Avast and Cleanup tools won't resolve the issue.
Try uninstall them and remove all traces of them and restart your PC and then perform upgrade and see if the problem persist?

Answer 4

Hello @Kushik Kaushal ,

Thank you for your question.

Sometimes these problems happen due to lack of a pending update, within windows 7 or 8.1, but there is a simpler way to update to windows 10, follow the steps below:

https://www.microsoft.com/en-us/software-download/windows10

Step 1: Access the above link and select the Update Now option, an application will be downloaded in which you must install on your computer.

Step 2: when installing you must open the application and the download, verification and installation of the recent version will start.

Step 3: After you will be asked to restart the device to complete the update, after a few minutes you will have the latest version.

It is important that you read the steps carefully, so that when you enter the link you do not download again the Media Creation Tool, which you have already used and did not work.

You can also use the same principle to upgrade to Windows 11, if you want to be more up to date, the difference is that you will click on the blue button referring to the "Windows 11 Installation Wizard", do this by accessing the link below:

https://www.microsoft.com/en-us/software-download/windows11

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If the answer is helpful, please vote positively and accept as an answer.

Answer 5

After many attempts with other methods... This worked for me!! I was able to upgrade from Windows 8.1 to Windows 10 without issue.