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k-saeki avatar image
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k-saeki asked PengGe-MSFT commented

Unable to install Visual Studio 2019.

Unable to install Visual Studio 2019.

vs-setup
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I was able to create vslog.zip, but the firewall blocked my access to OneDrive and I was unable to upload the file.

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Hi, @k-saeki
I updated my answer please check it

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PengGe-MSFT avatar image
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PengGe-MSFT answered PengGe-MSFT commented

Hi, @k-saeki

Welcome to Microsoft Q&A!

I'm afraid I can't troubleshoot the problem without log files. In the log folder you can find a file with a name similar to "dd_setup", can you upload some screenshots?
You can update your system to the latest version and try to install again.


Update:
Did you make any changes to IE settings?

Please start Internet Explorer with add-ins temporarily disabled to see whether you can access https://aka.ms/vs/16/release/installer. (If it works, you can remove them temporarily. )
1.Open IE and type about:NoAdd-ons in the address bar.
2.Press ENTER.

You can also try resetting Internet Explorer settings to the default settings.

(When you reset the Internet Explorer settings, all previous settings are lost and cannot be recovered. When you restore the Internet Explorer default settings, some webpages that rely on stored cookies, form data, passwords, or previously installed browser add-ins might not work correctly. However, resetting Internet Explorer to the default settings does not delete your favorites, feeds, and several other personal settings.)

To reset Internet Explorer Settings, follow these steps:

  1. Close all Internet Explorer windows.

  2. Click Start, type inetcpl.cpl in the Search box and then click inetcpl.cpl on the Programs list. The Internet Options dialog box appears.

  3. Click the Advanced tab.

  4. Under Reset Internet Explorer Settings, click Reset. Then, click Reset again.

  5. When Internet Explorer finishes resetting, click Close in the Reset Internet Explorer Settings dialog box.

  6. Start Internet Explorer again. Your changes will take effect the next time that you open Internet Explorer.


Sincerely,
Peng


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Thank you. I took a step forward.

I was able to download vs_installer.opc by accessing https://aka.ms/vs/16/release/installer with Internet Explorer. Also, when I ran vs_Professional.exe after resetting the IE settings to default, the file fetching was executed and I was able to see up to the main screen of Visual Studio Installer.

But then I hit the next wall again. This time, I got the message "Channel download failed." When I connected to "https://aka.ms/vs/16/release/199682188_-1266979827/channel" with IE, I was able to download "VisualStudio.16.Release.chman", so the connection seemed to be fine.

Sincerely,
Kosuke


144366-2021-10-28-130120.png


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k-saeki avatar image
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k-saeki answered

Chat support directed me here and asked me to upload vslogs.zip to https://onedrive.live.com, but due to our own security policy, I was unable to upload to onedrive.live.com.

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Philipnicoles-8576 avatar image
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Philipnicoles-8576 answered

If you are not able to install visual studio 2019, then follow the steps as per the video and you can fix your problem easily: https://www.youtube.com/watch?v=ZKUCejkRc0s

I hope my suggestion worked.
All the best, Thank you so much.

If the Answer is helpful, please click "Accept Answer" and upvote it.

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k-saeki avatar image
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k-saeki answered PengGe-MSFT commented

Thank you.
When I run vs_Professional.exe, it stays at 0B/0B in the "fetching file" dialog and the download does not proceed. I am unable to proceed to the screen of the video you presented.143666-screenshot.png



screenshot.png (14.9 KiB)
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