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AnupriyaAthalye-5603 avatar image
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AnupriyaAthalye-5603 asked Joyzhao-MSFT commented

SSRS 2016 Subscription Error : Software Usage Metrics not enabled for EnterpriseCore edition ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.Operation Not Supported Native Mode Exception

I have migrated my Reporting services to a new server (SSRS 2016) as my old server got decommissioned. My SQL DB is not changed it points to the old ReportServer14 database only.

I have done all the configurations. Everything seems to work fine. All the reports are working fine.
We have few data-driven subscriptions which upload the reports on our sharepoint site, that part is also working fine.

The issues is when I try to open subscriptions tab on any report it takes a while to display all the subscriptions. All the subscriptions are also loaded properly, its just that the following error is displayed in the log file:

INFO: Software Usage Metrics not enabled for EnterpriseCore edition ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.Operation Not Supported Native Mode Exception: , Microsoft.ReportingServices.Diagnostics.Utilities.OperationNotSupportedNativeModeException: This operation is not supported on a report server that runs in native mode.;

I am not able to understand why is this error coming in my log file. Not able to understand why this error is logged every time I open the subscription tab of any report.

sql-server-reporting-services
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Joyzhao-MSFT avatar image
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Joyzhao-MSFT answered Joyzhao-MSFT commented

Hi @AnupriyaAthalye-5603 ,
Have you configured Sharepoint mode before? What version did you migrate to SSRS2016 from? Which endpoint of the server web service are you using?
here are three endpoints available for managing objects on a report server, ReportService2005, ReportService2006, and ReportService2010. The ReportService2005 endpoint is used for managing objects on a report server that is configured for native mode. The ReportService2006 endpoint is used for managing objects on a report server that is configured for SharePoint integrated mode. The ReportService2010 endpoint merges the functionalities of ReportService2005 and ReportService2006 and can manage objects on a report server that are configured for either native or SharePoint integrated mode.
When a report server is configured for SharePoint integrated mode, the ReportService2005 APIs will return an rsOperationNotSupportedSharePointMode error. If the report server is configured for native mode, the ReportService2006 APIs will return an rsOperationNotSupportedNativeMode error. Similarly, when mode-specific APIs in ReportService2010 are used on unintended modes, the APIs will return the respective errors.
For more information, please see: Report Server Web Service Endpoints.
Best Regards,
Joy
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Hi @Joyzhao-MSFT Thanks for your reply.

  1. The previous server (which is now decommissioned also had Native mode only) and the new SSRS server is also configured in Native mode.

  2. The earlier version was SSRS2014.

  3. We are using ReportService2005 endpoint only.

The error says --
INFO: Software Usage Metrics not enabled for EnterpriseCore edition ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.Operation Not Supported Native Mode Exception: , Microsoft.ReportingServices.Diagnostics.Utilities.OperationNotSupportedNativeModeException: This operation is not supported on a report server that runs in native mode.;

I have a few doubts here regarding the error :

  1. What is this "Software Usage Metrics"? Will Enabling this functionality resolve this error? If Yes.. how to enable this??

  2. Our previous server had "Enterprise Edition".... and this new server shows EnterpriseCore Edition. What is the difference between these two? Can this be a reason for this specific error? If yes.. what can be done now?


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@Joyzhao-MSFT

Could you please help me on this one.

0 Votes 0 ·

Hi @AnupriyaAthalye-5603
Since we can’t check your usage environment in the forum, I suggest you consider using Microsoft’s phone support service, which can usually help you solve such problems.
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers ;
https://support.microsoft.com/en-us/supportforbusiness/productselection
Best Regards,
Joy

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