@JimmyYang-MSFT
option 1 did the trick. turned on conference mode on the queue. a happy users pinged me on Teams that she received call from the callqueue
Thx
Br.
Maarten
User cannot hear sound when receiving call from callqueue and autoattendant
Maarten Camps
181
Reputation points
We have migrated to the Teams Phone System with Direct routing. One user has of a group of 4 faces an issue with callqueues and autoattendants. When the user receives a call from the autooattendant or callqueue and picks up. She does not hear anything neither does the caller. When she dials back to the caller the sound is crystal clear, same counts for direct calls on her personal number. Her colleagues do not face any issue.
Microsoft Teams | Microsoft Teams for business | Other
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JimmyYang-MSFT 58,726 Reputation points Moderator2021-10-27T08:05:31.607+00:00 Does this issue only persist in call queue and auto attendant? What about Teams call or Teams meeting?
In this case, please try to check these details:
- Ensure conference mode is on the call queue.
- If it is, use consultative transfer
- Ensure the firmware is updated on the phones (use configuration profiles in the TAC if required) and recommended to use a wired connection.
- Ensure the phones are Teams Certified.
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Maarten Camps 181 Reputation points
2021-10-28T08:07:50.993+00:00 Thx! issue only appears hen receiving calls from the callqueue, Teams Calls and meeting no Issues.
have changed callqueue setting to Conference Mode. Will check with the user if this solves the issue.
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Answer accepted by question author
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Maarten Camps 181 Reputation points
2021-11-01T14:01:39.827+00:00