AsmerMlaco-7976 avatar image
0 Votes"
AsmerMlaco-7976 asked

Authenticator recovery recovered only the microsoft account.

Hi, I have a problem with MS Authenticator app.

I recently did factory reset on my phone, and lost all my accounts in MS authenticator in a process.

I did factory reset several times already, and every time MS authenticator restored all my accounts, but this last time. All lost. Recovery restored only a MS account. I had about 20 accounts for various portals, and now they are gone. Tries several times to do a recovery, but every time a same result. Who can point me in the right direction? I tried to find MS support for authenticator, but seems like there is no such place where you can directly talk to someone from support team.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

0 Answers