Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,487 questions
Authenticator recovery recovered only the microsoft account.
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Asmer Mlaco
1
Reputation point
Hi, I have a problem with MS Authenticator app.
I recently did factory reset on my phone, and lost all my accounts in MS authenticator in a process.
I did factory reset several times already, and every time MS authenticator restored all my accounts, but this last time. All lost. Recovery restored only a MS account. I had about 20 accounts for various portals, and now they are gone. Tries several times to do a recovery, but every time a same result. Who can point me in the right direction? I tried to find MS support for authenticator, but seems like there is no such place where you can directly talk to someone from support team.