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Manager attribute only syncs to Azure AD once according to Microsoft

We recently noticed that over 1600 of 3000+ users are missing the manager attribute in Azure AD. According to Microsoft Support this attribute will only sync once from local Active Directory to Azure AD, and if the attribute is changed it will disappear in Azure AD. Has anyone experienced this behavior? MS Support said we must update the field manually with shell.

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Is this a question about Azure AD Connect synchronizing the manager value from AD to AAD? Current question + tags leave that unclear.

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Yes it is

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