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I am stuck in a loop and can't get code

I am trying to use work jam as I need it for work I log into the account and everything was fine then it logged me out and now when I try to log back in it ask to use the Microsoft Authenticator app so I go in the app and try to log in and it asks me for the same thing to use a Authenticator and it does not send the code so I can’t log in it a loop
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