question

DakotaTube-9617 avatar image
0 Votes"
DakotaTube-9617 asked YukiSun-MSFT commented

Outlook 2016 Archive won't archive old emails, only creating empty data file, size 265kb.

I'm try to archive a users older than a certain date in their inbox emails.

I've gone through tools -> clean up old files, I've also tried Import/Export -> Export to a file.

The only thing Outlook will do is create an empty archive data file or backup data file. I've tried saving to our server and on the local machine and I get the same results.

Any Archive file I make just ends up being empty.

office-exchange-server-administrationoffice-outlook-itprooffice-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

YukiSun-MSFT avatar image
0 Votes"
YukiSun-MSFT answered YukiSun-MSFT commented

Hi @DakotaTube-9617,

I've also tried Import/Export -> Export to a file.

By this, do you mean exporting to PST also resulted in empty data files, size 265kb?

Noticed that you've added an Exchange related tag, so the account involved is an Exchange account, right? If this is the case, please try switching between Exchange cached mode and online mode to see if there would be any difference:
144798-1.png

If it doesn't help, in case the issue is due to a corrupted Outlook profile, it's recommended to have a go by recreating a new Outlook profile and see if the archive feature can work as expected. See Overview of Outlook e-mail profile for information on creating new Outlook profiles.


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



1.png (28.0 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @DakotaTube-9617,

I am writing to see how everything is going on with this thread. If you still have further concern on this, please feel free to let us know.


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


0 Votes 0 ·