question

WickramathilakaNGit19096094-1621 avatar image
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WickramathilakaNGit19096094-1621 asked ThanasisTaN-4641 edited

Cannot Install Shared Printer

Cannot install shared printer.This error comes.
"Operation Failed With Error 0x0000139f"

Please give solution for install
144794-img-20211028-wa0000.jpg


windows-hardware
· 4
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I am also struggling with this issue. My label printers are shared from a print server and this just started happening at some point last week. Other printers seem to be working fine.

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Same for me - did you fix it?

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Hello,

Same here, SATO label printers. All throwing this damn error.

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C:\Windows\INF\setupapi.dev
Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

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KrzysztofKrogulec-0342 avatar image
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KrzysztofKrogulec-0342 answered

Hello @WickramathilakaNGit19096094-1621 ,

I think I've got a solution how can you repair the issue you are experiencing.

  1. Make sure your Windows is updated
    Start menu > Settings > Windows Update

  2. Download your printer drivers (https://www.zebra.com/us/en/support-downloads/printer-software/scan-pair.html) and go through the pair setup

These are my ideas to solve the problem, please let me know if everything is running correctly.







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ThanasisTaN-4641 avatar image
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ThanasisTaN-4641 answered ThanasisTaN-4641 edited

It seems that during some latest updates something has been changed.

I used to print from Win10 (19043.928) on a shared printer (on a Win7 machine) by just modifying the "Point and Print restrictions" settings through Group Policies. I wasn't getting any UAC dialog while installing the printer.
After some latest win10 updates I can't do that anymore. Although the printer driver installs (I can see that through Print Management) i get the 0x0000139f error right after the "Finishing the installation". Additionally I'm getting a UAC dialog prior to drivers installation.

The only way i can make it work is to install a Local Printer with a local port pointing to the path where the printer resides.

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ThanasisTaN-4641 answered
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