question

KathleenAnneVergonia-3056 avatar image
0 Votes"
KathleenAnneVergonia-3056 asked ryanchill answered

gedaddrinfo EAI_AGAIN

We trying to publish the changes to the source code of a bot but encounters this error which causes the publishing to retry to install the needed NPM packages infinitely. Take note that we are deploying in the client's environment which has a very strict firewall. I have seen that this error concerns the DNS, can anyone help me out? 144895-microsoftteams-image-6.png



When tested in our own machines, the deployment went smoothly and didn't encounter the issue.

azure-webappsazure-webapps-content-deployment
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

ryanchill avatar image
0 Votes"
ryanchill answered

Hi @KathleenAnneVergonia-3056,

In looking at your image, it seems that like your local machine is failing to reach npmjs.org. It doesn't on the surface seem Azure deployment related but one suggestion I would try is zip the bot up and deploy manually. Unfortunately, I don't think we have any tags related to on-premises network troubleshooting but I'll try to help the best I can.

Does it build and run fine locally and is able to get the dependent packages? Does a tracert to registry.npmjs.org successfully run when running behind the client's firewall? Do these errors persist when you're not on the client's network?

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.