we use SCCM 2010 with all available updates we saw that some devices (detection of how many devices is still in progress) do not get updates via softwarecenter while applications do work as expected we have an almost complete collection for all windows client devices for which we deploy default software and also windows and office updates most of devices in this collection are getting windows & office updates, install them and everything fine but not all and now we want to know why now we picked 3 devices and try to figure out whats going on windows update service on clients is working. After uninstallation of the SCCM client, WSUS will install SCCM client again (we deploy it also via WSUS to have a second update mechanism for SCCM client installations) if i check the required update view on SCCM i see that those clients require those updates, if i check the client with Client Center for CM its also know that updates are missing SCCM client on the windows clients looks good, did a uninstall and reinstall, runned the actions, everything working again (can install applications e.g.) but get no windows updates LocationServices.Log on clients looks good, Wuahandler.log also (Defender updates are working, no error in this log) On one device we did a complete reinstall of Windows and then it worked as expected but i want to find the cause so new installation is not needed. Any advice how to check further?

Problem solved . Updated clients via WSUS to 17763.2237 and updated CM to 2103 with all KB updates, fixes and hotfixes All problematic clients are doing updates via Softwarecenter again, all of them were updated to 17763.2300 without any problem

"added a new client group in WSUS for one device and updated GPO to redirect one device to this client group"...I don't follow. Are you using WSUS to patch machines or ConfigMgr?

Hi @Saxe , Agree with RahulJindal, if we configure SCCM to deploy the update, we could check the SCCM report and SCCM SUP to avoid the mess. Please find the error or abnormal status, which could help to solve the problem better. If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

145578-wuahandler.log 145585-wuahandler-20211030-221446.log 145632-updatesdeployment.log 145596-updatesdeployment-20211101-211713.log

if i check the deployment status for the SUG (with all security related updates from Microsoft) for the default Client collection i see that this client is under tab unknown and listed as "0,,Client check passed/Active,CMG000D0,MYDefaultCollectionName,Required,HOSTNAME,Microsoft Windows NT Workstation 10.0,01.11.2021 17:51,,No,Yes,Yes,

SCCM -- some clients do not receive Windows & Office Updates via Softwarecenter

Saxe 326

we use SCCM 2010 with all available updates

we saw that some devices (detection of how many devices is still in progress) do not get updates via softwarecenter while applications do work as expected

we have an almost complete collection for all windows client devices for which we deploy default software and also windows and office updates
most of devices in this collection are getting windows & office updates, install them and everything fine but not all and now we want to know why

now we picked 3 devices and try to figure out whats going on

windows update service on clients is working. After uninstallation of the SCCM client, WSUS will install SCCM client again (we deploy it also via WSUS to have a second update mechanism for SCCM client installations)
if i check the required update view on SCCM i see that those clients require those updates, if i check the client with Client Center for CM its also know that updates are missing
SCCM client on the windows clients looks good, did a uninstall and reinstall, runned the actions, everything working again (can install applications e.g.) but get no windows updates
LocationServices.Log on clients looks good, Wuahandler.log also (Defender updates are working, no error in this log)

On one device we did a complete reinstall of Windows and then it worked as expected but i want to find the cause so new installation is not needed.

Any advice how to check further?

Accepted answer

Saxe 326 Reputation points

2021-11-24T15:35:12.257+00:00

Problem solved .

Updated clients via WSUS to 17763.2237 and updated CM to 2103 with all KB updates, fixes and hotfixes

All problematic clients are doing updates via Softwarecenter again, all of them were updated to 17763.2300 without any problem
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Rahul Jindal [MVP] 9,881 Reputation points MVP

2021-10-30T16:03:14.837+00:00

"added a new client group in WSUS for one device and updated GPO to redirect one device to this client group"...I don't follow. Are you using WSUS to patch machines or ConfigMgr?
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Saxe 326 Reputation points

2021-10-30T16:37:23.713+00:00

I use ConfigMgr but wanted to test/know/show if updates are working at all for these clients and to want to have an alternativ in patching these machines as soon as possible

but for sure i need to have SCCM (client) fixed so i can trust in it again
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Amandayou-MSFT 11,061 Reputation points

2021-11-01T06:39:29.633+00:00

Hi @Saxe ,

Agree with RahulJindal, if we configure SCCM to deploy the update, we could check the SCCM report and SCCM SUP to avoid the mess.

Please find the error or abnormal status, which could help to solve the problem better.

If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Saxe 326 Reputation points

2021-11-01T20:42:23.31+00:00

145578-wuahandler.log

145585-wuahandler-20211030-221446.log 145632-updatesdeployment.log 145596-updatesdeployment-20211101-211713.log
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Saxe 326 Reputation points

2021-11-01T20:50:35.153+00:00

in UpdatesDeployment.log i see this error:

GetUpdate - failed to get targeted update, error = 0x87d00215.

if i check in the logs for "2021-10......KB50006672)" i cant find it but if i check the deployments for the device i see it as available for install with the right collection for which the updates are deployed to
also in the updates section i check the required devices for this update i see this device

other updates are recognized for example some not security related office updates as well as defender updates. wtf?

if i use Client Center for Configuration Manager and check for missing updates a lot of them are seen incl the above one
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Saxe 326 Reputation points

2021-11-02T16:33:29.147+00:00

if i check the deployment status for the SUG (with all security related updates from Microsoft) for the default Client collection i see that this client is under tab unknown and listed as "0,,Client check passed/Active,CMG000D0,MYDefaultCollectionName,Required,HOSTNAME,Microsoft Windows NT Workstation 10.0,01.11.2021 17:51,,No,Yes,Yes,
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SCCM -- some clients do not receive Windows & Office Updates via Softwarecenter

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