Mail attribute not updating

sow 1 Reputation point
2021-11-01T04:37:07.937+00:00

When we change the on prem AD mail attribute it does not change the mail attribute for the user after ADConnect sync.

On the sync log I can see the changes made and says sync was successful, however when looking in Azure users the old value remains.

If I do this same test on a test account it changes without issues.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. T. Kujala 8,696 Reputation points
    2021-11-01T05:50:21.223+00:00
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  2. sow 1 Reputation point
    2021-11-03T05:47:51.473+00:00

    I have looked over that but I don't know what to do with that information.

    The export tells me it has 1 update.
    When looking on the properties for this export the mail attribute has "modify" with the old and new values
    When I generate a preview the mail attribute has no changes and only displays the old value

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