Sharepoint 2016 : New document creation opens in Word Online in Edge and Chrome despite Open in Client application setting

Akshatha KS 26 Reputation points
2020-08-06T18:00:20.003+00:00

New document creation opens in Word Online in Edge and Chrome despite Open in Client application setting configured at the library level.
This works fine on Internet explorer though. What could be the issue? Urgent as customer is due for Production soon.

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Trevor Seward 11,681 Reputation points
    2020-08-06T18:20:24.763+00:00

    This occurs because in 2016, opening in client directly requires an ActiveX control which is IE-only. Your options are to tell users to explicitly select open in client, open in client after opening in Word Online, removing the WOPI binding for docx, or removing Office Online Server WOPI binding altogether.

    1 person found this answer helpful.

  2. Trevor Seward 11,681 Reputation points
    2020-09-08T18:38:13.627+00:00

    This issue may be addressed in this month's patches. You must apply both patches.

    https://support.microsoft.com/help/4484512
    https://support.microsoft.com/help/4484506