question

DominicRussell-7887 avatar image
0 Votes"
DominicRussell-7887 asked YukiSun-MSFT commented

Connectivity error "Failed to create temporary folder for performing tests"

Hello,

We have this OOF error with all O365 users, and the tests with TestConnectivity run without error except for the OOF test, which reports a "Failed to create temporary folder for performing tests". I cannot see a cause anywhere, anyone has a suggestion what to look for?

office-exchange-server-connectivity
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

YukiSun-MSFT avatar image
0 Votes"
YukiSun-MSFT answered YukiSun-MSFT commented

Hi @DominicRussell-7887,

OOF replies relies on Exchange Web Services (EWS), so it's recommended to try running the command below to check the EWS access settings in your organization:

 Get-OrganizationConfig | fl Ews*

By default, their default values are none:
145682-1.png

If the issue persists, would you clairfy if by "We have this OOF error with all O365 users", you meant the users see another error message when OOF doesn't work?

Besides, please check if Autodiscover is working properly using the steps below:

  1. On one of the users' machine, open Outlook, hold down the “Ctrl” key and right-click the Outlook icon in the system tray, select the “Test E-mail AutoConfiguration”:
    145665-2.png

  2. Confirm that your email address is in the address field, uncheck “Use Guessmart” and “secure Guessmart authentication” boxes. Then click the “Test” button.

  3. Once it runs, Check the Log tab and Results tab.


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



1.png (6.2 KiB)
2.png (7.1 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @DominicRussell-7887,

Just following up to see how things are going on with this issue. Feel free to post back with any update or should you still need help on this.


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


0 Votes 0 ·