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Julien-1598 avatar image
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Julien-1598 asked Julien-1598 commented

Subscription disabled

Hello.
I am in a very delicate situation.

I wanted to use Azure but I was suspended from my subscription for allegedly breaking the rules. However, I didn't have anything to touch on Azure at the time, so I was amazed. I was then recommended to open a ticket in which case I was asked questions which I answered. After answering these questions, I am told that they have not been able to verify my identity.
However, I sent them an invoice from my Internet provider.

Since then, I have created several tickets without success, they are closed 10 minutes later by a bot it seems.

I would like to know how to resolve this situation as soon as possible?

azure-virtual-machines
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1 Answer

kobulloc-MSFT avatar image
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kobulloc-MSFT answered Julien-1598 commented

Hello @Julien-1598,

I'm sorry to hear that your account was disabled. It sounds like this was due to a violation of the terms of service. If you feel that this was a mistake, then you'll want to reach out to Azure Support. It appears that you've already done this several times and you've been given an official response with a decision to keep your account disabled.

We're unable to reverse this decision or give you any insight as to why the decision was made. You'll need to contact Azure Support for additional assistance.


A reminder about security

You may be tempted to relax on security when it comes to creating a VM for a personal project but security isn't just about preventing someone from stealing information or disrupting services. The last thing you want is an unauthorized user gaining access to your VM and doing something that violates the Azure terms of service.

Secure your VM with a strong username as well as a strong password and use JIT (Just In Time) access for additional protection. It's also a good idea to make sure that your contact information is up to date in case there are any questions about activity on your account.

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Thank you for your reply.

However, I did not in any way violate the terms of use since already I did not even have time to use the account. I didn't create any database, no web project, and even no virtual machine.

I have just redone a ticket and I am told the same thing. I will try to discuss with the support to see a possible solution.

Although I think the chances of reactivating my subscription are slim, since I made about ten tickets with the same answer :/

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