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DatumTechnology-5195 asked SimonRenMSFT-3639 commented

Android Devices not syncing with Intune

I have about 70 Android devices enrolled on Intune / Microsoft Endpoint Manager, all are exactly the same hardware, running the same O/S version. I am using the Corporate Owned Dedicated Device (CODD) enrolment profile.

I noticed from Intune today that about 20 devices are showing their last Check-in as September (i.e. about 2 months ago).

I have checked with the end user of one of these devices to make sure it's online, and it is (can access Internet etc.) I have asked them to reboot, and also Sync from the Intune app from within Android, but this hasn't made any difference (still showing last login as 2 months ago).

From Intune I can't reboot (just says pending), and it's showing that the configuration profile is also "pending".

There is no Sync option for the device which I believe to be down to the fact I'm using a CODD profile (usually this option would be available from the Device Overview).

Any ideas what's happening here and how I can force a sync please?

mem-intune-generalmem-intune-device-configurationsmem-intune-enrollment
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SimonRenMSFT-3639 answered SimonRenMSFT-3639 edited

Hi,

Thanks for your reply.

==>Do you know what makes a device go stale - is it simple lack of use? And if so, why doesn't it come back online after it is turned on again?

The setting is defined in the Devices > Compliance Policies > Compliance policy settings > Compliance status validity period (days), it will apply to all managed devices, and are evaluated as "Built -in Device Compliance Policy". By default, the period is set to 30 days. You can configure a period from 1 to 120 days.

You can view details about device compliance to the validity period setting. Sign in to Microsoft Endpoint Manager admin center and go to Devices > Monitor > Setting compliance. This setting has a name of Is active in the Setting column. I think it's based on the last check-in date of the device.

Refer to:Compliance policy settings

147365-active.png

Thanks for your time.

Best regards,
Simon


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SimonRenMSFT-3639 answered SimonRenMSFT-3639 edited

Hi,

Thanks for posting in Microsoft Q&A forum.

It seem like that the problematic devices cannot connect Intune because of network problem or any other reasons. Please help check if you have configured Device clean-up rules under Device option. If possible, please retire one problematic Android device and re-enroll it to have a try.

Please help share the of device status and device clean-up rules screenshots for further troubleshooting. As shown below:

146513-cleanup.png

146463-capture.png

Best regards,
Simon


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DatumTechnology-5195 answered

Hi, thanks for the response.

It may need a clean-up to resolve, but I'm quite concerned if 20 devices out of 70 can go stale within the space of a few months of their initial enrolment - ideally I'd need a better solution for devices which I know are still active.

Do you know what makes a device go stale - is it simple lack of use? And if so, why doesn't it come back online after it is turned on again?

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DatumTechnology-5195 answered SimonRenMSFT-3639 commented

Thanks Simon - I think this is what I was missing. Your time & help is much appreciated.

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Hi,

Thanks for your feedback. Glad to be of help. It's appreciated that you could click "Accept Answer" to helpful reply and upvote it, this will help other users to search for useful information more quickly. If you have any questions in future, we warmly welcome you to post in Microsoft Q&A forum again.

Best regards,
Simon

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Very strange, I did accept answer last night but looks like it didn't register it. Have done it again.

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Hi,

Thank you very much. If you have any questions in future, we warmly welcome you to post in Microsoft Q&A forum again. Have a nice day!

Best Regards,
Simon

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