We are experiencing an issue with one of our units where the models will not open.
All 3d models work fine on other units, <10k triangles, low file size, etc.
The models only have issues opening on one unit. The error reads: Oops! Something went Wrong. We couldn't load the selected model. Please try again later.
Has anyone had this issue before, or know any possible solutions? We have a product demo Friday and the unit is halfway across the world so I don't have time to ship another unit.