I seem to have 2 Microsoft accounts (one personal and one created by my organisation). I can't reset the one from the organisation. This message appears.
I am an administrator myself, but I have never created an account with my email address for an organisation.
Well, I am the organisation. We are a small company and I am the admin of my company. So I don't understand why there are two accounts. When Microsoft says "Contact the organisation" it means "I'm contacting myself". That doesn't get me anywhere ;-) I need access to my organisation account, but I can't reset the password, use the Authenticator app or contact someone who knows. I'm at a dead end and only Microsoft can help.