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AnnNaccarato-3804 avatar image
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AnnNaccarato-3804 asked PradeepKommaraju-MSFT edited

Internal error when trying to RDP to Azure Virtual machine

I built a new server, I moved it from one ou to another becauase I needed to fix a certificate. I can't use the serial console (inexperience) I read this artcile, doc.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-internal-error. But if I can't reach the server, how do I do any of it.

azure-virtual-machines
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PradeepKommaraju-MSFT answered

Hello @AnnNaccarato-3804

Thanks for reaching out to Microsoft Q&A Platform .

To answer your question , This could be because your RDP port 3389 is open and it could be exhausted .

Please Navigate to Networking/NSG of your VM and if you see it open like following:
146637-image.png



Go ahead and click on this row and update the Source with your current Source ip address{ example your current laptop ip}
146781-image.png


Once this is done try to restart the VM and then try to RDP it .

Ref: https://docs.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-internal-error

Please do accept the answer if it helps in solving your issue as well .

Thanks & Regards,
Pradeep



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AnnNaccarato-3804 answered PradeepKommaraju-MSFT edited

That did not work. I tried the reset configuration that did not work either. There has to be an answer to this.

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Another suggestion which i could give is to try out Azure Connection troubleshooter:
--> You will find this in Support+Troubleshooting Menu {Connection Troubleshooter}

Third suggestion ,Run the troubleshooter tool from Support Area :
--> You will find this in Support+Troubleshooting Menu { New Support Request /Troubleshoot}

Finally if both the above didn't help , We would need to review the VM logs to suggest the next actions ,Azure Support team has tools to review the backend logs , Please do create a support ticket
--> You will find this in Support+Troubleshooting Menu { Create a support Request}

Hope this helps in resolving your use case.

Thanks,
Pradeep

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AnnNaccarato-3804 answered

The troubleshooter said the deny all rule was deny traffic, but I'm not sure why. I have opened a ticket with Micrsoft - cause it's weird.

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