conflict with MSA email for 5 persons

Question

We have problem with 5 employees whose certificate result won't show in MPN (in PartnerCenter). MS support asked me to contact you; Learning. They said "the back end team has provided with an update that based on their checking there seems to be a conflict with the MSA email address for all the 5 users and this has to be corrected by the Learning team. Both email address must be the same and only then the corresponding exams will reflect in Skills report."

Please help

Answer 1

Microsoft Certification Program is supported on their own forums. I'd logon here with same credentials used for testing
your Microsoft Certification dashboard

and if not found you can request help with profile linking / merge in dedicated forums here. (Participate\Ask A Question)
Certification Profile/Certification Dashboard
Certification Profile/Incorrect/Missing Information
Certification Profile/MCID Assistance
Certification Profile/Account Linking

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