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RyanHuls-0225 avatar image
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RyanHuls-0225 asked YukiSun-MSFT edited

Domain DNS records not populating in M365 tenant

I have created a new 365 tenant and updated the Domains DNS records to point to outlook. When attempting to add the domain to the new 365 tenant, I receive an error message "We didn't detect that you added new records to XXXXXXXXXXXXXX.com. Make sure the records you created at your host exactly match the records shown here. If they do, please wait for our system to detect the changes. This usually takes around 10 minutes, although some DNS hosting providers require up to 48 hours." The DNS entries have been submitted over 48 hours ago. The MX and CNAME records have populated and have been verified (see attached).

I have deleted and re-entered the TXT record, and still am receiving the same error 48 hours later. Is there a process or step I may have missed?

146961-365-dns-records.png


office-exchange-online-itproazure-ad-domain-services
365-dns-records.png (12.9 KiB)
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Hi @RyanHuls-0225,

Just checking in to see how things are going on with this issue. Has the domain been added properly? If it hasn't, have you had a chance to check the suggestions provided earlier by michev? Any update or should you still need help on this, feel free to post back.

By the way, please understand that the "office-outlook-itpro" tag is for general questions related to the Outlook desktop client, since from your description, your question is about adding a domain to Microsoft 365 tenant which is more relevant to Exchange Online, so I'll remove the irrelavant tags. Thanks for your understanding.

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1 Answer

michev avatar image
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michev answered

Can you resolve the record yourself, from your location, as well as using some of the free tools online? With 1h TTL, it should have propagated by now, so perhaps it wasn't added correctly, should be under the root. Here's a quick way to check via google's public DNS:

 Resolve-DnsName domain.com -Type TXT -Server 8.8.8.8
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