Windows 11 stops working when switching to power from battery

Pranav R 1 Reputation point
2021-11-07T18:26:59.87+00:00

Hey there,
I am using an ASUS ROG G17 (G712LU) with Intel i7-10750H.
After updating to Windows 11 through Windows Update, my system gets stuck at a particular moment, out of nowhere.
And after multiple times of this happening, I troubleshooted the problem.

It seems that, whenever I am using my laptop as I charge it, and the batter reaches its limit (depending on the limit I set, either 60% or 80% or 100%), Windows crashes on the whole and only the mouse pointer moves. No apps respond nor does the windows explorer's ctrl+alt+delete show me anything. It just doesn't work past that and I have to manually restart my laptop everytime this happens.

Please do suggest me a way out of this. My drivers and all the softwares are upto date as of 07Nov2021.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
3,498 questions
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4 answers

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  1. Limitless Technology 37,316 Reputation points
    2021-11-11T08:53:41.127+00:00

    Hello

    Thank you for your question and reaching out.

    1. Please try Change Power Mode Start > Settings > System > Power & battery. For Power mode to "Best Performance" or Select ""Recommended""
    2. Disable hibernation
      powercfg.exe /hibernate off
    3. Update your PC BIOS to Latest version.
    4. Cleanup below Temp folders
      C:\Windows\Temp
      %USERPROFILE%\AppData\Local\Temp

    Also, Please report this to Microsoft feedback hub .

    https://learn.microsoft.com/en-us/windows-insider/feedback-hub/feedback-hub-app

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------

    --If the reply is helpful, please Upvote and Accept as answer--


  2. Reza Ameri 14,611 Reputation points
    2021-11-28T16:28:20.067+00:00

    It might be a bug, therefore, open start and search for feedback and open the Feedback Hub app and file a bug report.
    Try contact the ASUS support and report this issue, take a look at:
    https://www.asus.com/us/support/

    No comments

  3. Docs 12,871 Reputation points
    2021-11-28T21:15:37.473+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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  4. S.Sengupta 5,581 Reputation points Microsoft MVP
    2022-12-23T14:32:20.977+00:00

    It seems there is a power related problem. Run the Power Troubleshooter. If the problem still continues, then visit the nearest Asus Service Center.

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