How to cleanup Azure Backup job status - "In Progress" and "Failed" status in Vault, but running fine in MARS

Question

How to cleanup Azure Backup job status - "In Progress" and "Failed" status in Vault, but running fine in MARS

Stephen Beer 21

I have a non-Azure Server (on Premise - Win2012) running MARS Agent for Backup of Files and Folders.
The Backup appears to be running normally (Server Perspective) -- using the agent software on server the backup jobs completes daily.

BUT - the Recovery Services Vault reports it differently.
I am getting a job "failed" every day (from the Azure Portal view of the Backup Jobs in the Vault).
I have a 3 week old job for the Server showing as "in progress" and i cannot cancel this via Portal.
The Backup Items view (in Vault) is correctly updating with the latest recovery point, even though the over all status is showing as "Failed" for that backup item.

How can i cancel the long term job showing "in progress" in the vault (its NOT in progress according to the MARS Agent on the Server).
How can i get the MARS agent status correctly updating in the vault ?

SadiqhAhmed-MSFT 25,771 Reputation points Microsoft Employee

2021-11-09T09:11:39.04+00:00

Hello @Stephen Beer Sorry for the inconvenience this must have caused!

This appears to be a known issue. Checking for more details from the backup team. Shall update this thread once I hear back from the team.
SadiqhAhmed-MSFT 25,771 Reputation points Microsoft Employee

2021-11-09T17:00:35.36+00:00

@Stephen Beer Could you please verify and confirm the version of Azure backup agent running on your machine?
Stephen Beer 21 Reputation points

2021-11-10T00:29:15.863+00:00

Version of MARS Agent is 2.0.9221.0
Windows OS is Win2012 R2 Std Build 9600 with current patches.
Stephen Beer 21 Reputation points

2021-11-11T03:38:15.957+00:00

Installed the update. About 10 minutes later the Vault Status updated to "Success" from "Fail" for the backup items. Woo Hoo! -- Thank You !

But 15 minutes later the orphan jobs "in progress" still exist. So i will keep an eye on them through the next backup cycle and see what happens.
SadiqhAhmed-MSFT 25,771 Reputation points Microsoft Employee

2021-11-11T03:45:43.62+00:00

@Stephen Beer Thanks for the update. Glad to know that with latest version of agent the status changed to "success". Please post an update about orphan "in-progress" jobs once the next scheduled backups are successful.
Stephen Beer 21 Reputation points

2021-11-22T22:21:13.277+00:00

For completeness -- the orphan backup jobs never failed or completed cleanly -- so i left them to age into invisibility (ie: i put my hands over my eyes and ignored them).
The vault Backup Item status did correct (as above) however.
SadiqhAhmed-MSFT 25,771 Reputation points Microsoft Employee

2021-12-14T07:41:30.287+00:00

@Stephen Beer Appreciate your patience in this matter!

Please "Download the latest version of the Azure Backup agent" and let us know if you observe issues with orphan backup jobs cleanup.

SadiqhAhmed-MSFT 25,771 Reputation points Microsoft Employee

2021-11-09T09:11:39.04+00:00

Hello @Stephen Beer Sorry for the inconvenience this must have caused!

This appears to be a known issue. Checking for more details from the backup team. Shall update this thread once I hear back from the team.
SadiqhAhmed-MSFT 25,771 Reputation points Microsoft Employee

2021-11-09T17:00:35.36+00:00

@Stephen Beer Could you please verify and confirm the version of Azure backup agent running on your machine?
Stephen Beer 21 Reputation points

2021-11-10T00:29:15.863+00:00

Version of MARS Agent is 2.0.9221.0
Windows OS is Win2012 R2 Std Build 9600 with current patches.
Stephen Beer 21 Reputation points

2021-11-11T03:38:15.957+00:00

Installed the update. About 10 minutes later the Vault Status updated to "Success" from "Fail" for the backup items. Woo Hoo! -- Thank You !

But 15 minutes later the orphan jobs "in progress" still exist. So i will keep an eye on them through the next backup cycle and see what happens.
SadiqhAhmed-MSFT 25,771 Reputation points Microsoft Employee

2021-11-11T03:45:43.62+00:00

@Stephen Beer Thanks for the update. Glad to know that with latest version of agent the status changed to "success". Please post an update about orphan "in-progress" jobs once the next scheduled backups are successful.
Stephen Beer 21 Reputation points

2021-11-22T22:21:13.277+00:00

For completeness -- the orphan backup jobs never failed or completed cleanly -- so i left them to age into invisibility (ie: i put my hands over my eyes and ignored them).
The vault Backup Item status did correct (as above) however.
SadiqhAhmed-MSFT 25,771 Reputation points Microsoft Employee

2021-12-14T07:41:30.287+00:00

@Stephen Beer Appreciate your patience in this matter!

Please "Download the latest version of the Azure Backup agent" and let us know if you observe issues with orphan backup jobs cleanup.

Answer 1

@Stephen Beer The fix for orphan jobs on portal was made from Agent side. The current version is 2.0.9223.0. Kindly download the latest version and let us know how it goes.

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How to cleanup Azure Backup job status - "In Progress" and "Failed" status in Vault, but running fine in MARS

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