Hi there,
If you have any error messages you can share them so that we can narrow down the Issues.
Meanwhile, try these troubleshooting,
- Clear Printer Spooler files and enable the spooler service
a. Click Start, type "Services.msc" (without the quotation marks) in the open box and click OK.
b. Double-click "Printer Spooler" in the Services list.
c. Click Stop and click OK.
d. Click Start, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.
e. Click Start, type "Services.msc" (without the quotation marks) in the open box and click OK.
f. Double-click "Printer Spooler" in the Services list.
g. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.
- Plug the printer into the local machine and open the printer application for a test. If the issue persists, please reinstall the printer driver in Compatibility Mode. Otherwise, you can upgrade the NIC driver.
- Perform a Clean Boot to check the result.
You can also try this https://learn.microsoft.com/en-us/troubleshoot/windows-server/printing/printer-spooler-crashes-hp-printer-installed
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