Authenticator App - endless loop

Dave Sellers 1 Reputation point

To login to my work MS account I have to use the authenticator. I have recently bought a new phone so installed the authenticator. Adding my account to the authenticator involves email and password (no problem) but then it tells me to 'open your Microsoft authenticator app and approve the request to sign in'!

Just to clarify, the authenticator tells me to open the authenticator to approve the request it has sent to itself. Of course, it doesn't happen.

So I'm stuck in a loop with apparently no way out. I've uninstalled the app, restarted the phone, reinstalled and still the same. I've tried using a different phone with exactly the same results.

Can anybody suggest what I might do? Thanks in advance....

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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