Office 2021 LTSC 64bit MAK activation fails

Robert Flynn 21 Reputation points
2021-11-14T23:02:00.147+00:00

Office 2021 LTSC 64bit MAK activation fails. Event viewer shows multiple event id 1004 Security-SPP "the Software Protection service has successfully installed the license. Followed by Event 1017 activation failure with last digits of MAK key.

Office 2021 LTSC 32bit installs correctly with no errors and first launch of Word brings up the activation wizard.

Volume Licensing Center only show one MAK Key for both 32 and 64 bit.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Viki Ji_MSFT 4,466 Reputation points
    2021-11-15T07:54:35.267+00:00

    Hi @Robert Flynn ,
    Welcome to Q&A forum!

    According to the event id you provided, it is recommended that you to check if the OSPP service is open.
    Launch Run app, type "services.msc" in Run box and press Enter and locate to the OSPP service. If the status of the service is stopped, click on the Start button to manually start it.

    149341-image.png

    Besides, have other versions of Office been installed on this machine before? Please run the following command and share the results with us.

    • For 64-bit Office: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
    • For 32-bit Office: cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

    Any updates, please let me know.


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    1 person found this answer helpful.

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