Now able to open Word document from Teams Client/Web. Using Office 2019 suite.

Sunny Har 1 Reputation point
2021-11-24T03:19:40.927+00:00

I am not able to open word documents that are posted on Ms Teams. It When choose open via Word application, a prompt screen asking me if I want to open in safe mode. After selecting Yes or No, nothing happens.
If I choose open app via browser, it can display the document. Using Sharepoint, opening the document via web is working.

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 21,686 Reputation points Microsoft Employee
    2021-11-29T09:47:04.35+00:00

    Hi @Sunny Har ,

    Could you use OneDrive client to snyc your files?

    If yes, I suggest you go to Word, click File > Account > User Information, check whether there is the OneDrive connect service.
    If not, please add your OneDrive services first.
    And then please go to Open > OneDrive service.
    153341-capture87.jpg
    Locate your file, and open it for a test from Word app.


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  2. Sunny Har 1 Reputation point
    2021-11-29T10:25:01.203+00:00

    Hi @Emily Hua-MSFT ,

    I've tried installing the OneDrive desktop app and sync the files to the cloud. Using desktop Word app and open a document from OneDrive, it will either prompt for Safe mode or auto closes after seeing the Word App loading banner.