SharePoint 2019 List search doesn't return items for few minutes then works

Aleem Sheikh 1 Reputation point
2021-11-24T07:40:03.933+00:00

We have recently upgraded from SharePoint 2016 to 2019. SharePoint updates are installed up to July 2021.

There's a large list on a site which containers 17,000 items in 20 folders. Since migration when users use the list search for items, it shows "Your search returned no results" for several minutes but after several tries starts to return the right results. It happens with random users and even with site collection and farm admins.

So far I have,

  • Reset index and ran full crawl
  • Cleared search cache on the server
  • Re indexed the list items from list settings
  • Re created the search service

Please not that after the first several tries the search starts returning the right results which means there's no problem with configuration and items are searchable.

Any help will be appreciated. Thanks

SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
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SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Elsie Lu_MSFT 9,796 Reputation points
    2021-11-25T06:00:19.077+00:00

    Hi @Aleem Sheikh ,

    Did you search for the issue for the first time after completing the migration, or did you reproduce the issue multiple times? Or is the issue after you tried to search after these next steps?

    Generally speaking, the search function takes some time to crawl and return the results. If it no longer appears "Your search returned no results" after being able to search correctly and work stably and correctly, then it is normal.

    Reference:
    Search in SharePoint


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