Remote Desktop black screen

Question

After installing update 1903 on second computer I get a black screen when remote desktop connects. Tried rolling back video driver which took me back to a Microsoft basic driver from 2006 but only offers 1024x768 for best setting. This causes programs to be so large you can see everything. Both computers are running update 1903. With the old graphic driver I don't get black screen.

Answer 1

We faced this problem last month and found that it’s related to XDDM vs WDDM display driver model.

Finally solved by using GPO to force use back the old XDDM display driver.

In [Computer Configuration->Policies->Windows Settings->Administrative Templates->Windows Components->Remote Desktop Services->Remote Desktop Session Host->Remote Session Enviroment], set the Policy [Use WDDM graphics display driver for Remote Desktop Connections] to Disabled.

Answer 2

Thank you for the solution it worked on both computers that I ran into the issue. I made just a few changes to your instructions to make it easier for lesser experienced individuals to locate.

In [Local Group Policy Editor->Local Computer Policy->Administrative Templates->Windows Components->Remote Desktop Services->Remote Desktop Session Host->Remote Session Enviroment], set the Policy [Use WDDM graphics display driver for Remote Desktop Connections] to Disabled.

Note: If you have trouble finding the Local Group Policy Editor go to settings and type in Administrative Templates in search box and you will see it in the results.

Answer 3

You're welcome! We discovered the problem in our testing environment since end of May and solved a week later, as seeking help to local MS support was no used. I didn't find any reference about this problem on internet or any Microsoft Community/forum, so apologize for the relate reply here after the problem rose public concern. Anyway, for registry method, it's mentioned here in Deutsch: https://www.mos-computer.de/pages/posts/windows-10-1903-remote-desktop-probleme-464.php

Here is the english translation:

You can alternatively set the following in the registry ; 

REG_ADD "HKLM \ SOFTWARE \ Policies \ Microsoft \ Windows NT \ Terminal Services" / v "fEnableWddmDriver" / t REG_DWORD / d 0 / f

Answer 4

Thank you for the solution it worked on both computers that I ran into the issue. I made just a few changes to your instructions to make it easier for lesser experienced individuals to locate.

In [Local Group Policy Editor->Local Computer Policy->Administrative Templates->Windows Components->Remote Desktop Services->Remote Desktop Session Host->Remote Session Enviroment], set the Policy [Use WDDM graphics display driver for Remote Desktop Connections] to Disabled.

Note: If you have trouble finding the Local Group Policy Editor go to settings and type in Administrative Templates in search box and you will see it in the results.

The last windows build for the 30th august didn't solve the issue but this one did! Thank you!

Answer 5

Seems like a Microsoft bug, I think its too new to have a fix yet.