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Continuation of archived forum question search-bug-with-exchange-2019
This is now being pushed into CU8 (maybe).
I also received this info from an engineer.
"When testing this issue out, for some reason it only appears to affect “S” and the few other letters that I have tried doesn’t appears to have the same issue. Which is good that doesn’t affect many different scenarios.
It appears that just the “S” at the start of the search query follow by numbers has this issue occur.
When testing out the other letters or different combination of numbers it works. You should also be able to find the message without including the letter “S”."
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Thanks for picking up this thread on the new platform. It was starting to look like the old one was getting some traction when they archived it and jumped platforms.
Did anyone get Dani Zontag1's Case number from the original Forum (https://social.technet.microsoft.com/Forums/en-US/60aab333-0a33-4568-b2e7-a3ab0cedfc1d/search-bug-with-exchange-2019?forum=Exch2019)? I would love to add a Premier case to my own Pro Support case.
I have now opened a second Pro Support case on this. The first ticket I opened was open for 13 months (6/2019 - 7/2020)and was closed with the only guidance to "open a premier ticket." I got a refund for the Support case, but not the $7K I paid for the license to run 2019 without an operational search function. >;-S
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Exchange CU9 has dropped -
https://support.microsoft.com/en-us/topic/cumulative-update-9-for-exchange-server-2019-c8ee8bf0-2f1b-3183-6600-33fb005bc281
Appears to contain a fix for this issue
5001181 Certain search scenario can't return expected result in Outlook online mode in Exchange Server 2019
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I applied Cu9 but the issue is still persist.
Ugh, that is disappointing.
I plan on installing in a week or so.
I'll let you know my results then.
What is everyone else seeing?
I have the engineer's info (he is someone known within the Exchange community) and he promised to take back the case.
We patched over the weekend to CU9 and it is still present.
Search just sucks in general
@mark3grahams any chance you would mind bumping that engineer? Happy if he wants to reach out to discuss in detail.
We are probably going to look at opening some kind of case regarding it.
We recently patched but have not received confirmation either way yet. I'll email the engineer.
So, it seems Microsoft only fixed searches with and "S" in the term in CU9. What specific search terms are not working for you all?
Would you mind posting examples?
Would you mind posting examples?
It would be redacted to the point it would be useless.
I am happy to share them in PM if the most appropriate person wanted to reach out?
A users reported:
if you search from:jamie you get different results to searching jamie (In Outlook or OWA)
If you change the case to match, it makes no difference
If you use the iPhone mail client, the search results differ and show correct data (likely because BigFunnel isn't involved)
One user noticed this:
I have noticed the emails which don’t seem to show up seem to be emails which I have forwarded on, sometimes to myself as a reminder to action, or sometimes to someone else.
Below is another example of an email sent yesterday from Tony at EXTERNAL which does not show up and I had forwarded onto Matt. I can see the forwarded item from my Sent Items in my second search.
Seems to be with online searches (cached mode exchange or non-activesync clients don't seem to see it) and POTENTIALLY with forwarded / replied to messages
It would be redacted to the point it would be useless.
I am happy to share them in PM if the most appropriate person wanted to reach out?
A users reported:
if you search from:jamie you get different results to searching jamie (In Outlook or OWA)
If you change the case to match, it makes no difference
If you use the iPhone mail client, the search results differ and show correct data (likely because BigFunnel isn't involved)
One user noticed this:
I have noticed the emails which don’t seem to show up seem to be emails which I have forwarded on, sometimes to myself as a reminder to action, or sometimes to someone else.
Below is another example of an email sent yesterday from Tony at EXTERNAL which does not show up and I had forwarded onto Matt. I can see the forwarded item from my Sent Items in my second search.
Seems to be with online searches (cached mode exchange or non-activesync clients don't seem to see it) and POTENTIALLY with forwarded / replied to messages
The engineer has re-engaged with us. If we have a resolution, I'll post how to resolve.
Latest
"I just wanted to provide an update that I have synced with PG and provided what I think is a possible code fix. However, they are still going to need to review and investigate it as we don’t want to have a regression within the search functionality. This process can take some time now for them to review and determine how to proceed next. I will let you know if there are any changes."
"I just wanted to provide an update to you regarding this issue. It looks like we have a fix and is expected to be in Exchange 2019 CU9 release that is coming in March."
"Since it is early, I would say that it is close to locked in. But there is a chance that it could be pulled for some other issue that is found later down the road in BETA testing. I am in the process of testing out the changes myself to make sure that it is fixed as how we would expect it to be fixed."
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Thanks for the updates mark.... there is light at the end of the tunnel! :-D
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Would you be able to message me your ticket # so that we can reference it? And anyone else that has one... their support does not appear to be aware of whatever anyone else in the company is doing so it would be nice for them to get on the same page with their answers. Every week its like we start from ground zero with troubleshooting "well move the user to another database" "well lets run a repair".. no...no...no... fricken groundhog day..
Case #:20374957
Here is the latest follow up.
"I am still working with the product group on this issue. I am working updating some internal content and sync with PG on this here either today or tomorrow. I will still continue to dig into this issue, however, I have found that Q and L also have the same outcome as S. Hopefully we can determine a way to fix the issue, however, right now it looks like it caused by our word breaker code that causes the new big funnel feature to not work as intended. If it turns out to be in the word breaker, it is going to be harder to provide a fix for this."
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Thanks for the update! Very interesting....
It might be hard but it is necessary to fix...!
If we can put a main on the moon surely we can do a simple text search on our emails.... all hands on deck I say! Employ whoever you need!!!
I agree. I think whomever is experiencing the problem should put a premiere support ticket in.
I assume there is a way for all the tickets to be linked to a global ticket.
Hi
If it is a bug in Exchange 2019, please log it with Microsoft.
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Do you have any policy or restriction that not allowing you to use Exchange cached mode? You can use Exchange cached mode as a workround.
Then just wait for Microsoft updates, it seeems CU5 has fixed some search issues, there should be some engineer working on it.
I am writing here to confirm with you how the thing going now?
If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.
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W*F, please learn VDI enterprise envroiments.
I hope for these envoirments they don't use all there expensive fast FULL flash storage to store there mailbox and shared mailbox.
and that for 1000 + users...
cached mode is not an option. we postponed all our migrations to exchange 2019 because of this bug...