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Resource Explorer not Showing Windows App or Windows app User Info for 50 of our computers

Phil n$ 116 Reputation points
Dec 1, 2021, 6:10 AM

We have MS Endpoint Configuration Manager 2103 and have only recently noticed about 50 of our Endpoints (all Windows 10 Pro - mostly 20H2) are failing to show the "Windows app" and "Windows app User info" within Resource Explorer. The remainder show this information which helps us with reporting and populating collections etc. Note the different output as follows:

153973-resourceexplorer.png

All clients, working or not, are configured with the same "default client settings" from SCCM, where the "Hardware Inventory" includes these 2 items as follows:

153943-image.png

Any advise on resolving this matter would be greatly appreciated.

Microsoft Configuration Manager Application
Microsoft Configuration Manager Application
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Application: A computer program designed to carry out a specific task other than one relating to the operation of the computer itself, typically to be used by end users.
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Microsoft Configuration Manager
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  1. Phil n$ 116 Reputation points
    Dec 2, 2021, 10:51 PM

    The endpoints with this problem are showing the following error in the inventoryagent.log:
    154623-image.png

    ie.
    Collection: Namespace = root\cimv2\sms; Query = SELECT __CLASS, __PATH, __RELPATH, FullName, InstallState, UserAccountName, UserSecurityId FROM SMS_Windows8ApplicationUserInfo; Timeout = 600 secs. InventoryAgent 03/12/2021 8:04:02 AM 17460 (0x4434)
    Unknown error encountered processing an instance of class SMS_Windows8ApplicationUserInfo: 80041024 InventoryAgent 03/12/2021 8:04:02 AM 17460 (0x4434)
    ...
    Collection: Namespace = root\cimv2\sms; Query = SELECT __CLASS, __PATH, __RELPATH, ApplicationName, Architecture, ConfigMgrManaged, DependencyApplicationNames, FamilyName, FullName, InstalledLocation, IsFramework, Publisher, PublisherId, Version FROM SMS_Windows8Application; Timeout = 600 secs. InventoryAgent 03/12/2021 8:06:09 AM 17460 (0x4434)
    Unknown error encountered processing an instance of class SMS_Windows8Application: 80041024 InventoryAgent 03/12/2021 8:06:09 AM 17460 (0x4434)

    I discovered that on one endpoint I have fixed this problem by following these steps:

    1. Reset WMI repository
    2. Repair CCM Agent

    Then after performing another HW inventory I found these 2 lines in the inventoryagent.log without errors:

    Collection: Namespace = root\cimv2\sms; Query = SELECT __CLASS, __PATH, __RELPATH, FullName, InstallState, UserAccountName, UserSecurityId FROM SMS_Windows8ApplicationUserInfo; Timeout = 600 secs.
    ...
    Collection: Namespace = root\cimv2\sms; Query = SELECT __CLASS, __PATH, __RELPATH, ApplicationName, Architecture, ConfigMgrManaged, DependencyApplicationNames, FamilyName, FullName, InstalledLocation, IsFramework, Publisher, PublisherId, Version FROM SMS_Windows8Application; Timeout = 600 secs.

    Then from the Config Manager console I ran Resource Explorer on this endpoint with a successful outcome now listing:
    -Windows app
    -Windows app User Info

    I can now successfully run queries for this class to detect the presence of certain Store Apps.


3 additional answers

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  1. Rahul Jindal [MVP] 10,361 Reputation points MVP
    Dec 1, 2021, 7:09 AM

    Are the devices in questions sending HW?


  2. Rahul Jindal [MVP] 10,361 Reputation points MVP
    Dec 1, 2021, 9:50 PM

    Then are the devices in question targeted for the required custom HW classes? If yes, then check on the client side if they are receiving and evaluating the policies or not.

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  3. AllenLiu-MSFT 46,606 Reputation points Microsoft Vendor
    Dec 2, 2021, 2:32 AM

    Hi, @Phil n$
    Thank you for posting in Microsoft Q&A forum.

    You may try to choose a client to run a full hardware inventory to see if it can fix this issue:
    https://www.experiencingit.net/sccm/full-hardware-inventory-sccm-client-how-to/
    (Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.)


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