Personal Device locked by authenticator

Bodyk, Krislyn 1 Reputation point

I had to install Intune and Authenticator to my personal phone so that I can use Microsoft teams on my personal cell phone. I couldn't get it set up right and now my personal phone is locked by it. I cannot open it. I don't have any pin. My work IT department can't do anything, and Microsoft doesn't have any phone in suppprt any longer. Is this now a 1500$ mistake where I have to buy a new phone? How do I reset the pin? When I sign in it says there are no devices associated with my account because I thought deleting the device would help, but it didn't I'm just stuck at nothing. Not to mention I need my phone to work because I need to sign on to my vpn to work my work computer. What do I do?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,136 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,080 questions
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  1. Rahul Jindal [MVP] 9,041 Reputation points MVP

    If you can't get in using your pin or passcode then I am afraid you will have to factory reset your phone.

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