Set-CsCallQueue : Failed to get callableChannel property

Question

I'm unsuccessfully trying to set a Teams Call Queue to distribute calls to a Teams Channel. I'm running the below including the Call Queue Identity, the Channel Identity, the GUID of an owner of the group and the DistributionLists is the GroupID

Set-CsCallQueue -Identity 3a9a6cbc-b160-4b66-8620-b10d95b92b7a -ChannelId 19:xG9lQjL9IXq2w_gwv8dHNIhc0vX0XMOL4xYlt6omOfY1@thread.tacv2 -ChannelUserObjectId d86a7c5b-4cec-4c95-8afd-4091d1c8ee9c -DistributionLists 53d311d0-7117-4d5f-91a2-a7ce612b43bd

I've tried various combinations and always get the below:

Set-CsCallQueue : Failed to get callableChannel property. [channel_thread_id=19:xG9lQjL9IXq2w_gwv8dHNIhc0vX0XMOL4xYlt6omOfY1@thread.tacv2, user_mri=8:orgid:d86a7c5b-4cec-4c95-8afd-4091d1c8ee9c, status_code=Forbidden,
reason_phrase=Forbidden]
At line:1 char:1

• Set-CsCallQueue -Identity 3a9a6cbc-b160-4b66-8620-b10d95b92b7a -Chann ...
• ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
• CategoryInfo : NotSpecified: (:) [Set-CsCallQueue], OnlineCmdletException
• FullyQualifiedErrorId : Unspecified,Microsoft.Rtc.Management.Hosted.CallQueue.SetCsCallQueueCmdlet

I've not had much luck finding examples online.
Any ideas what I'm doing wrong?

Answer 1

Update.
I think I was previously using a channel already assigned to a different call queue. (I think that's what the error related to???)
This is working for me know.

Set-CsCallQueue -Identity <Call Queue ID> -ChannelId <ChannelID> -ChannelUserObjectId <TeamOwnerID> -DistributionLists <TeamID>

Answer 2

Hi @Elio Carmelitano ,

Please check if you are using the administrator accounts to run this cmdlet. And you could run New-CsCallQueue to create a new call queue to test.

Also, please modify the settings on your Teams Admin Center > Voice > Call queues. This is easier to change the channels and other values.
https://admin.teams.microsoft.com/call-queues

Best regards,
Lou

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