My program crashed with an exception I had never seen before

Question

Fault module name: User32.dll
Exception code: C000041D
Abnormal offset: 0000931E

The above is the crash information, I hope someone can help me to solve

Answer 1

Hi,
Disable security software to check. Then perform a clean boot to avoid the effects of third party software and service.
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Have you seen the application name in this event log? If so, we could try to reinstall or update the app version to check.
For User32.dll issue, we could try to replace this file from other working machine. But I consider that you could check for update firstly. If you could find some updates need to be installed. Install them. It could update the file.
Then you could try to download and update the drivers from manufacturer's official website.
User32.dll errors are typically corrected by repairing the User32.dll file (check for update) or by reinstalling the program, the hardware component, or the driver that is causing the error.
If the issue still insists, I consider that you need to capture a app crash dump to check.
https://docs.acrolinx.com/kb/en/how-do-i-capture-a-process-dump-of-a-crashing-application-for-support-13731081.html
Or perform a system restore may be a choice.
Best Regards,
Carl