After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Question

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Answer 1

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

Answer 2

KB2670838, after this update, some HP and Dell notebooks are having Bluescreen

and black bar on Internet Explorer on right of its window. When they click that black

bar BSOD pops and shuts down computer.

How to FIX:

Open Control Panel > Programs > Uninstall Programs > View Installed Updates > Find

and uninstall KB2670838 > Restart computer > Open Windows Update > Check for Updates > Under optional downloads find KB2670838 right click and HIDE it.

That's it until Microsoft releases a permanent fix.

Note: This update is having interference with onboardly manufactured AMD Graphics of mentioned notebook models.

Answer 3

For HP Laptops dv6 and dv7 which have the switchable discrete graphics I found that HP sp55092 will install AMD High-Definition Graphics Driver 8.882.2.3000 dated 9/30/2011. The sp55092 is dated 11/18/2011.  The proper driver installation can be verified in Device Manager under  Display Adapters.  After I installed this Service Package I reinstalled Platform Update KB 2670838 and went to the internet site that previously always caused the computer to crash.  It now works reliably and is stable.

Answer 4

The below is the initial response from Microsoft. However they are still analyzing the dump from my machine. 

While going through the logs we found these third party drivers install on the machine. We recommend you to update the divers to the latest level for a healthy system.

Module Path	Time/Date String	File Version	Company Name
C:\WINDOWS\SYSTEM32\DRIVERS\IASTOR.SYS	<br>5/20/2011 12:52	(10.6:0.1002)	Intel Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\AMDXATA.SYS	<br>3/19/2010 12:18	(1.1:2.5)	Advanced Micro Devices
C:\WINDOWS\SYSTEM32\DRIVERS\NISX64\1207020.003\SYMDS64.SYS	<br>12/7/2010 19:16	(1.2:0.15)	Symantec Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\NISX64\1207020.003\SYMEFA64.SYS	<br>3/13/2011 23:20	(2.1:3.3)	Symantec Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\HPDSKFLT.SYS	<br>5/13/2011 14:47	(4.2:2.1)	Hewlett-Packard Company
C:\WINDOWS\SYSTEM32\DRIVERS\NISX64\1207020.003\SYMNETS.SYS	<br>4/19/2011 18:33	(11.1:2.5)	Symantec Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\SYMEVENT64X86.SYS	<br>3/24/2011 19:02	(12.8:6.37)	Symantec Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\NISX64\1207020.003\IRONX64.SYS	<br>11/12/2010 18:06	(1.6:0.37)	Symantec Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\NISX64\1207020.003\SRTSPX64.SYS	<br>3/29/2011 22:46	(12.3:1.22)	Symantec Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\CTXUSBM.SYS	<br>6/7/2011 18:53	(13.0:0.6656)	Citrix Systems, Inc.
C:\WINDOWS\SYSTEM32\DRIVERS\ATIKMPAG.SYS	<br>5/8/2011 1:50	(8.14:1.6195)	Advanced Micro Devices, Inc.
C:\WINDOWS\SYSTEM32\DRIVERS\ATIKMDAG.SYS	<br>5/8/2011 2:22	(8.1:1.1134)	ATI Technologies Inc.
C:\WINDOWS\SYSTEM32\DRIVERS\IGDPMD64.SYS	<br>4/15/2011 14:08	(8.15:10.2372)	Intel Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\HECIX64.SYS	<br>10/19/2010 19:33	(7.0:0.1144)	Intel Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\RT64WIN7.SYS	<br>2/16/2011 4:03	(7.41:216.2011)	Realtek
C:\WINDOWS\SYSTEM32\DRIVERS\RTSPSTOR.SYS	<br>5/30/2011 3:50	(6.1:7601.83)	Realtek Semiconductor Corp.
C:\WINDOWS\SYSTEM32\DRIVERS\NUSB3XHC.SYS	<br>6/10/2011 4:00	(2.1:19.0)	Renesas Electronics Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\SYNTP.SYS	<br>10/13/2011 22:34	(15.3:29.0)	Synaptics Incorporated
C:\WINDOWS\SYSTEM32\DRIVERS\GEARASPIWDM.SYS	<br>5/3/2012 15:56	(2.2:3.0)	GEAR Software Inc.
C:\WINDOWS\SYSTEM32\DRIVERS\ACCELEROMETER.SYS	<br>5/13/2011 14:47	(4.2:2.1)	Hewlett-Packard Company
C:\WINDOWS\SYSTEM32\DRIVERS\AMPPAL.SYS	<br>1/9/2012 15:32	(15.1:0.3)	Windows (R) Win 7 DDK provider
C:\WINDOWS\SYSTEM32\DRIVERS\CLWVD.SYS	<br>7/27/2010 21:13	(1.0:0.0)	CyberLink Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\IWDBUS.SYS	<br>3/9/2011 18:43	(2.1:31.0)	Intel Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\STWRT64.SYS	<br>1/4/2012 1:43	(6.10:6381.0)	IDT, Inc.
C:\WINDOWS\SYSTEM32\DRIVERS\INTCDAUD.SYS	<br>10/15/2010 4:28	(6.14:0.3074)	Intel(R) Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\NUSB3HUB.SYS	<br>6/10/2011 4:00	(2.1:19.0)	Renesas Electronics Corporation
C:\WINDOWS\SYSTEM32\DRIVERS\SECDRV.SYS	<br>9/13/2006 9:18	(4.3:86.0)	Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K.
C:\WINDOWS\SYSTEM32\DRIVERS\NISX64\1207020.003\SRTSP64.SYS	<br>3/29/2011 22:46	(12.3:1.22)	Symantec Corporation

Let us know if you have any issues.

Answer 5

KB2670838: Microsoft is aware of an issue some customers are experiencing when installing KB2670838 on certain laptop systems with hybrid graphics.  We are looking into the situation and are considering blocking the update for systems that could be affected.  Customers who are experiencing issues on systems that already have installed the update should consider uninstalling KB2670838.