Share via

How do I despite unauthorized charges?

Anonymous
2023-04-15T17:26:23+00:00

I have about 10 charges that I did not authorized

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

7 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-08-16T00:21:27+00:00

    I receive a charge for $18.39dlls that I don't recognize

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2023-07-22T23:13:06+00:00

    To whom it may concern: Several fraudulent purchases were made with my account. See the following order numbers:July 18, 2023 | Order number 6518572315July 18, 2023 | Order number 4511531495July 18, 2023 | Order number 8940349138July 18, 2023 | Order number 9518692616July 18, 2023 | Order number 7931668473July 18, 2023 | Order number 8643737348July 18, 2023 | Order number 4545432433July 18, 2023 | Order number 8267814327July 18, 2023 | Order number 5805428732 (refunded)July 18, 2023 | Order number 7062807385 (refunded)July 18, 2023 | Order number 6479697379 (refunded) I was notified by Microsoft of suspicious activity and immediately recovered my account and changed my password, but not before the above purchases were made. I've request refunds for all of the purchases but have been denied for those beyond the three orders noted above. Please investigate and refund the remaining balance for the fraudulent orders. Regards,John Gaglioti

    0 comments
  4. Anonymous
    2023-06-17T21:55:00+00:00

    You are currently charging my inactive American Express Card $74.19each month. I would rather you charged any purcjhases to my Barclays AARP Master Card. Kindly contact me at (410)804-9412 and we can work out the details.

    Ronald E. Antlitz

    0 comments
  5. Anonymous
    2023-04-15T17:58:40+00:00

    Hi Symea W,

    Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

    Sorry for the inconvenience. If the charges are from Microsoft, you need to investigate the charges from your Microsoft billing history by signing into https://account.microsoft.com/billing/orders.

    Find link to thread similar inquiry with more information regarding unauthorised charges: https://answers.microsoft.com/thread/ad3d5dd1-5937-4f6c-9486-697234a00f5e

    If you are unable to find this charges in your account, you can contact Microsoft support to assist you investigate this charge, use the steps below for guidance;

    1. Go to http://support.office.com/home/chat
    2. Describe your issue (Unauthorised charge) and click 'Get Help'. Then scroll down to select Contact support.
    3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
    4. Click ‘Chat with support agent’ > Confirm.
    5. Click Start Chat.

    If you believe the charges were fraudulent, kindly contact your financial institution to cancel that payment method.

    Hope this helps!

    0 comments