RDS license manager and overstated number of licenses

Question

RDS license manager and overstated number of licenses

Marcin Puwalski 171

Hi,

I have in my company deployed RDS on Windows Server 2016:

License manager
RDS Broker
3x RDS Host

On my RDS LM, I have installed 10 licenses per user(is an old license).
Last time I bought new 10 licenses per user (retail purchase) when I install this my LM see 500 new licenses...
My vendor says it's a 10 license key.

I tried to redeploy this server and install this license once again but the result is the same.

Where is the problem?

Colonel Gizmo 1 Reputation point

2022-04-26T06:59:57.477+00:00

We exactly have the same problem with licenses bought for one of our customers (8 lics bought and 500 show up in lic mgmt).
The statement from our license broker was: Microsoft makes it available this way, don't use more than the bought 8 licenses - any further question?
Yes, of course - our customer want a clear statement: What is it meaning.
...and of course, I don't think that the RD license DB is broken and needs to be rebuild :)

3 answers

Your answer

Colonel Gizmo 1 Reputation point

2022-04-26T06:59:57.477+00:00

We exactly have the same problem with licenses bought for one of our customers (8 lics bought and 500 show up in lic mgmt).
The statement from our license broker was: Microsoft makes it available this way, don't use more than the bought 8 licenses - any further question?
Yes, of course - our customer want a clear statement: What is it meaning.
...and of course, I don't think that the RD license DB is broken and needs to be rebuild :)

Answer 1

Limitless Technology 40,076

Hello @drClays

I would suggest to rebuild the RD licensing database.
I understand that you have tried to Activate the Remote Desktop Services license server like here:

https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-activate-license-server

Hope this helps with your query!

--If the reply is helpful, please Upvote and Accept as answer--

Answer 2

Marcin Puwalski 171

Hi @Limitless Technology

I tried to rebuild the RD licensing database, but it's not working. I did this twice and the second time I can not add my licenses because I have got an error: "the licenses have already been used".

I tried to create a new RD licensing manager on other server but I has got the same error.

Answer 3

Krizelle A. Ely 0

Is the issue have solution? same issue encountered we only purchased 3x SQL 2019 RDS Device CALs but upon activation I have 500 licenses. Is this normal ? with license came from CSP Program

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RDS license manager and overstated number of licenses

3 answers

Your answer