question

CI010-1603 avatar image
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CI010-1603 asked KennethPeterson-8376 commented

Personal dev account is deactivated (Windows & Xbox App)

I have the same problem. I was filling the submission Windows & Xbox app several days ago, and now I cannot access my product I created. https://partner.microsoft.com/en-us/dashboard/products/9NMFQ1JTWHSM/overview

It shows my account is deactivated

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I try to revisit the whole process, go the directory https://partner.microsoft.com/en-us/dashboard/directory, and getting started for Windows & Xbox

161715-image.png
the partner center tells me I don't have permission to the url https://partner.microsoft.com/en-us/dashboard/registration/AccountInfo

I cannot finish the app submission now. What should I do?


partner-center-general
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I have the same issue. I registered as a app developer and was in the process of setting up the app presence in the store and my account was deactivated.
The email said it was for not having a presence in the store. Well how can a developer make a presence in the store with a deactivated account. The account was deactivated within days of initial registration.

I clicked the link in the email to reactivate. Days later I receive an email that my account is reactivated. Great! I try and log in and nope, account deactivated again.

You know, my game is already live on the google play store. I don't "need" to use the Microsoft store. If you want developers for your store you need to stop chasing them off like this.

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1 Answer

RoyLi-MSFT avatar image
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RoyLi-MSFT answered RoyLi-MSFT edited

Hello,

Welcome to Microsoft Q&A!

As the image you've posted, it is already mentioned that your account is deactivated. Our forum support can't offer more help about this because we can't check the account state of your account in the backend. This is an issue that you will have to contact the store support instead which could directly check your account. You could contact support via the link in your first image. Or you could open a free support ticket here: Contact Us. Go to Contact us, find Non-Technical Support - Dashboard and choose CHAT NOW or SUBMIT AN INCIDENT. Then you could talk to the store team and ask for the reason.

Thank you.


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