Skype for Business login fails on Android 10 even after new installation

Question

Hello SFBSupport,

I run into a strange behaviour starting beginning of August, which causes that it is not possible that I can login to skype for business.
Even after following steps a login is not possible and we guess there might be an bug.
Could you please check and help me to login again?

(SDK: 29 | OS Version: 10 | Device Manufacturer: Google | Device Name: Pixel 4 | Application Version: 6.27.0.18)

Please see below what I already did in combination with our internal IT to find the problem and a solution:

1. Tried to login on my pixel with my account in internal network >> Failed
2. Tried to login on my pixel with my account in external network (mobile) >> Failed
3. Tried to login on my pixel with an account of an college >> Failed.
4. Tried to login on another devices with my account >> OK.

> Problem is probably related with my installation on my Pixel:

Tried Solution: remove it totally Skype for business from my Android Phone. Detailed steps:

1. Force stop Skype for business (Settings  Apps  Skype for Business)
2. Removed the skype for business account (SettingsAccounts)
3. Deleted Storage and Cache (Settings  Apps  Skype for Business)
4. Uninstall Skype for business (Settings  Apps  Skype for Business)
5. Restart Pixel smartphone
6. New installation of skype for business
7. Allow all asked permissions
8. Try to login again.
   Note: There was one strange thing: although I deleted all this data, still my user account was displayed for login and below the option to login in with a different account.

After this it still was not possible to login with my user credentials.

Next step:

• Activated protocols during login procedure. Details can be provided
  What I saw so far in the logs is following error:
  (This would fit to the issue of the Note above)

08-17 11:26:18.505 27438 ERROR CredentialsStoreManager: Account removal cancelled, error:
android.accounts.OperationCanceledException

Answer 1

Hi H4ckt0r-6091,

Do you mean that this issue only happened on your Pixel smartphone?

Do you try other Android devices?

What do you do before this issue happened?

I don’t have the same phone device with you. My device is Android 10 |Device Name: MIUI | Application Version: 6.25.0.27. It can log in Skype for Business client with no problem.

You could troubleshoot issues with Skype for Business for Android by this article:
https://learn.microsoft.com/en-us/skypeforbusiness/troubleshoot/server-mobile-devices/issues-for-android.

Answer 2

Hello All,

I have been facing issue with almost all devices having android OS version 10. Works perfectly fine with 9 and 11, but the OS 10 is a mess. Any update or solution on this so far?