Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
3,153 questions
Credit Card Payment
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 76%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK_%3C/text%3E%3C/svg%3E)
KHIMCHANA _
6
Reputation points
Hello Azure, I want to check my payment information for December 2021. Because I received "Your credit card was declined—update your payment information" from Microsoft with the amount due is $11.17, the due date is January 8, 2022 and it withdrew from the debit card on January 3, 2022. I checked with the Microsoft officer and she asked me to check with you because I suspect this payment can be my azure account payment.
{count} vote
-
SadiqhAhmed-MSFT 48,456 Reputation points Microsoft Employee2022-01-07T11:29:33.907+00:00 @KHIMCHANA _ Sorry for the inconvenience this must have caused!
This could be an issue with billing validation on your account. We may need to investigate your account to validate your payment details and find the root cause of the issue. Recommend you to contact Azure billing team by raising a support ticket using this link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
FYI: Billing support is provided free of cost!
-
Deleted
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 16%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SRV 0 Reputation points2024-02-01T09:03:02.9466667+00:00 Hello, there was a problem with the credit and it was taken care of. Can I now try to charge or let me add it?
-
SadiqhAhmed-MSFT 48,456 Reputation points Microsoft Employee
2024-02-05T05:25:35.7966667+00:00 @SRV You should be able to add/change the credit card. Follow the instructions here - https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/change-credit-card#manage-pay-as-you-go-credit-cards
-
SadiqhAhmed-MSFT 48,456 Reputation points Microsoft Employee
2024-02-09T14:06:58.7966667+00:00 @SRV Let us know if you have any questions! If 'No', do "Accept Answer" and up-vote it
-
SadiqhAhmed-MSFT 48,456 Reputation points Microsoft Employee
2024-02-09T14:08:33.4733333+00:00 @KHIMCHANA _ Just wanted to circle back on this to know the status of the issue. Hope the issue is resolved now.
Sign in to comment
Sign in to answer