Chat pane becomes completely gray when viewing attached image for a second time, sometimes

Question

First time I click on an image:

Second time I click on an image:

Answer 1

Hi @Billy Braga ,

Chat pane becomes completely gray when viewing attached image for a second time, sometimes

Based on your description, I tried checking in my Microsoft Teams Version 1.4.00.32771 (64-bit) by viewing image twice in several different chats, but so far haven't encountered the issue. May I know how frequently in rough does the issue occur?
Is it affecting your chats with certain particular users or they are just totally random?

Please click the "····“(Settings and more button) at the upper right conner, choose "Check for updates", wait for the process to complete, and then restart Teams, monitor for some time to see if there would be any improvement:

In case the issue persists, I'd suggest trying to clear the cache using the steps below and see how it goes:

1. Sign out and then quit the Teams desktop client.
2. Navigate to C:\Users\<UserName>\AppData\Roaming\Microsoft\Teams
   (Note: The AppData folder may be hidden, in this case, please go to View on the ribbon, then tick the "Show Hidden folders" box.)
3. Delete all the content from this folder.
4. Restart Microsoft Teams.

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Answer 2

Restarting Teams fixes the issue, but we shouldn't have to restart Teams, you should report the issue as a bug.