from work offline to work online -- sync error

Question

Hi all,

I was running out of space on my hard drive so I moved all my files to the company cloud, made those files I use more often "available offline", and created direct links to those folders on my desktop to work directly from the cloud. 

The idea was to have all files available "location free", reduce the space used in my hard drive, and at the same time being able to work offline from my computer if need be.

The problem was that, when connected to internet, the system was constantly syncing, slowing down any action (minor changes in .csv files or renaming a file would take 10-15 sec). I tried setting a syncing schedule but that wouldn't work. The last thing I tried was setting the folder to "work offline" from the "home" tab -> "Easy access" scroll down.

It seemed to work but once I was done working, when I tried to set it back to work online (click again in "home>easy access>work offline") so it will sync all files, the options "sync" or "work offline" were not available. I've tried to sync it manually from the "sync center" but is giving me an error.

How can I set it back to work online or sync the files again?

Thanks

PS: Sorry if cross posting

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to get the option to put the files back to online. As you have mentioned that, you are getting an error when you try to do it manually from Sync Center, please help us with the error message.

 However, you can try the following steps and check if the files get online:

1. Right click on the folder/file that you want to sync online, and click on Properties.
2. Click on Offline files tab.
3. Clear the check box for Always available offline.
4. Click on Apply and OK.

Please reply with the status of the issue, we will be glad to help you further.

Regards,

Nikhar Khare

Microsoft Community - Moderator

Answer 2

Hi,

Thank you for the fast response.

I've tried your suggestions but I do not have the "Always available offline" check box available. It's there, just not available, and it is actually unchecked.

I do not have available the "Sync no..." button available either. It says: 'This folder is offline because of a network disconnection or unavailable shared folder'.

As for the error message in the Sync Center, it only says:

'Sync failed with Offline Files'.

Thank you again for your help.