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App installation from Company Portal stuck "Download Pending"

RASH MAAR 426 Reputation points
2020-08-18T14:35:14.127+00:00

Hi,

I created some basic apps in Intune and released them to users.
The problem is that after clicking "Install" in the Company Portal it gets stuck on "Download Pending" and " Your device is syncing and will begin downloading your app shortly".

The IntuneManagementExtension log has the following errors: 

[Win32App] EspPreparation starts for userId: xxx-xx-xxx-xxxx userSID:
[Win32App] Not in ESP processing. EspPhase: NotInEsp, sender: AvailableAppRequest
[Win32App] ----------------------------------------------------- application poller stopped.
[StatusService] For user xxx-xx-xxx-xxxx for the app xxx-xx-xxx-xxxx the Highest version is -1. Returning null.
[StatusService] AppKey for user xxx-xxx-xxx for app xxx-xxx-xxx not found in the StatusServiceReports registry.

Appreciates any help.
Thanks

Microsoft Security | Intune | Application management
Answer accepted by question author
  1. RASH MAAR 426 Reputation points
    2020-08-20T10:00:37.623+00:00

    The problem was related to the user's license. After properly assigning a license to the user the issue is resolved.

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  1. Nick Hogarth 3,526 Reputation points Volunteer Moderator
    2020-08-18T22:38:10.177+00:00

    How long has it been stuck like that for? You can right click on the Company Portal and choose the option to sync the device or from the MEM portal.

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