Logon authenticatopm

Question

Hi! Since I changed my Outlook password and activated a double encryption on June 25, I have been unable to logon to Outlook on my office computer. Since I was working remote, this was not a big deal, but now I'm back in the office. I tried the troubleshooting suggested on this page but it did not work, I need support please.

Answer 1

To clear cached credentials on Windows, you can:

1. Press Win + R to open the Run dialogue.
2. Type control keymgr.dll and press Enter.
3. In the "Stored User Names and Passwords" window, select the credentials related to Outlook and remove them.