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Sqwiss-3412 avatar image
0 Votes"
Sqwiss-3412 asked Yuzhew-5950 commented

WHEA-Logger Id 1 Error after system freeze and crash

System froze and crashed, after rebooting checked event viewer and found the Whea-Logger error, description says fatal hardware error, so I'm assuming that's what caused the crash. However I have no idea what to make of the details that is shows me in XML so if someone can decipher it and possibly tell me what went wrong please.

  • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

  • <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>1</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2022-01-18T01:36:41.2309038Z" />
    <EventRecordID>3855</EventRecordID>
    <Correlation ActivityID="{f4738751-dfff-4419-ae54-2ef8b15833ba}" />
    <Execution ProcessID="4936" ThreadID="5492" />
    <Channel>System</Channel>
    <Computer>DESKTOP-QA74N8U</Computer>
    <Security UserID="S-1-5-19" />
    </System>

  • <EventData>
    <Data Name="Length">3552</Data>
    <Data Name="RawData">435045521002FFFFFFFF03000100000002000000E00D000021240100120116140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB5713166A4613D40AB9A40A698F362D464B38F164962D20B0CD80102000000000000000000000000000000000000000000000058010000200A00000003000000000000962A2181ED09964994718D729C8E69ED00000000000000000000000000000000010000000000000000000000000000000000000000000000780B0000200200000003000000000000962A2181ED09964994718D729C8E69ED00000000000000000000000000000000010000000000000000000000000000000000000000000000980D0000480000000003000000000000962A2181ED09964994718D729C8E69ED000000000000000000000000000000000100000000000000000000000000000000000000000000000202000000000000000000000000000011F3878F98C99E4DA0C46065518C4F6D05730341730200000EC169A9450000000000210010000300FF3F00805CF601005CF801006C3A020000040000040000020000C7047F6780F1FF53600AB10020E09F000011200020000040000100000000040000008008500012CF0E005D0304030000000000000031F85B0100000E117FFC018008E0FF31FE7F81070FC60F7FFFFFFF8918E0FF31F87D0002000F70C9030031F85B0100000006010000000000E0C7B81401020000000000000000000000000000000020F05A8100000801000000E0FF0E00003C004008000000000000E0000010004100000006000000000040000010000040030000000000000000000000000000000000008020000203FE117E01000000000000000000000000001BA3A00000204123200080004000000011090000008000000084CC6FFEFF08601CB0C1FFFF06040000000100000000001F001F0000000000000000000000000000000000000000000000720120000600000000000000000000000000000000000000000000000000000000400238333F02A9020000000000000000001F001F000000000000000000000000000000000000000000000072010004000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010004000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000100000000001F001F0000000000000000000000000000000000000000000000720100000600000000000000000000000000000000000000000000000000000000E8093833E709620A0000001500000000001F001F000000000000000000000000000000000000000000000072012000969E999900000000000000000000000000000000000000000000000000EF0C3833EE0CDE010000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F00000000000000000000000000000000000000000000007201200000000000000000000000000000000000000000000000000000000000008708383386089C0D0000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000200000020001F001F0000000000000000000000000000000000000000000000720120006600000000000000000000000000000000000000000000000000000000410C3833400CBA090000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072012004000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010004000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010004000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010004000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072012004000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F000000000000000000000000000000000000000000000072010000000000000000000000000000000000000000000000000000000000000000000001FF0F00000000000000000000001F001F00000000000000000000000000000000000000000000007201000000000000000000000000000000000000000000000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    </EventData>
    </Event>

windows-10-generalwindows-10-hardware-performance
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Have you solved your problem successfully?I have the same problem as you, even the length of event data is same as you. Sincerely thanks.

0 Votes 0 ·

Yes actually. It was because of Kaspersky anti-virus, I guess it was clashing with something and caused my system to crash. Haven't had an issue after it's been uninstalled.

1 Vote 1 ·

Very thanks! Although I didn't install the software, I can now focus on the system rather than the hardware.

0 Votes 0 ·
shanewalsh1985 avatar image
1 Vote"
shanewalsh1985 answered shanewalsh1985 commented

Hi,

From my experience in the past I resolved this issue by swapping out the RAM, one system was hanging every time the user attempted to run queries on large spreadsheets. After further investigation the issue was related to one of RAM Cards. We swapped it out and the issue went away along with the Event Viewer logs,. Hope this helps.

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Hiya, and thanks for the response.

I thought about bad RAM as well and ran 2 tests using Windows Diagnostics and memtest86, both showed no errors for RAM.

0 Votes 0 ·

No problem, I did the same test myself and it reported nothing. It is worth checking.

1 Vote 1 ·
LimitlessTechnology-2700 avatar image
0 Votes"
LimitlessTechnology-2700 answered

Hello @Sqwiss-3412

BSOD can really be painful to users and my first suggestion would be to update all the drivers and the BIOS of your PC.
You can also troubleshoot all kinds of BSOD from here
https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad

Corrupted system files are one of the possible reasons why this issue is happening. Try the below steps and see if they are helpful

Press F8 while booting your computer to access System Recovery options.
Click Troubleshoot.
Select Command Prompt.
Enter the following commands below, then press Enter after each command:
chkdsk c: /f
bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd
bcdboot c:\windows /s c:

Once done with the above commands, restart your computer and see if the problem is fixed.

--If the reply is helpful, please Upvote and Accept it as an answer--

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