Hello, I'm Thileep K, an Independent Advisor and I'm happy to help you out today
please follow the several steps you can take to troubleshoot and hopefully fix the issue:
Step1 : First things you need to Check the Keyboard Lock
Check if the Windows key is disabled or not
Some keyboards have a key lock feature that disables the Windows key. Look for a key with a Windows logo or similar icon.
Step 2: You need to Check the Windows Updates
1. Go to Settings ->Click on a Update & Security- > Windows Update.
2. Click Check for updates and install any available updates.
Step 3 : Then you need to do update or reinstall the keyboard drivers
1. First open the device Manager (you can search for it in the Start menu).
2. Then expand the Keyboards section.
3. Right-click on your keyboard device and select Update driver.
4 Choose Search automatically for updated driver software.
Step 4 : Then you trying to reinstall the drivers
1. Go to Device Manager and right-click on your keyboard device and select Uninstall device.
2. Then restart your laptop.
3. Then Windows should automatically reinstall the keyboard driver.
Can you please follow the above steps, i hope that it would be useful to you resolving that issue . if you need further assistance please reach out to me.,i will ready to help you for anytime.
Thanks
Regards,
Thileep K