Windows update failing: 0xC8000222

Question

I've been trying to resolve an issue with Windows Update failing on my system (Win7 Pro 64bit).  The last time updates ran successfully wsa 7/13.  I'm running Norton 360 and spent an hour with their tech support person before he gave up on me. 

Any point in the right direction would be much appreciated.

Windows 7 Update Failing - Reports Service Not Running

My Windows update log shows the following errors:

...     992    1440    AU    ###########  AU: Initializing Automatic Updates  ###########

...    992    1440    AU    AU setting next detection timeout to 2010-07-22 21:34:19

...    992    1440    AU    AU setting next sqm report timeout to 2010-07-22 21:34:19

...     992    1440    DtaStor    FATAL: Failed to initialize datastore, error = 0xC8000222

...    992    1440    Agent    WARNING: GetServiceList failed with error 0xc8000222.

...     992    1440    AU    WARNING: QueryRegisteredProvider failed with error 0xc8000222

...    992    1440    AU      # Approval type: Pre-install notify (User preference)

...    992    1440    AU      # Auto-install minor updates: No (User preference)

...    992    1440    AU      # Will interact with non-admins (Non-admins are elevated (User preference))

...     992    1440    AU      # Power management is turned off through policy

...     992    1440    DtaStor    FATAL: Failed to initialize datastore, error = 0xC8000222

...    992    1440    AU    FATAL: Failed to get session from datastore, error = 0xC8000222

...    992    1440    AU    FATAL: Failed to Unserialize from data store, error = 0xC8000222

...    992    1440    AU      # WARNING: Exit code = 0xC8000222

...    992    1440    AU    ###########  AU: Uninitializing Automatic Updates  ###########

...     992    1440    AU    WARNING: InitAUComponents Failed, will restart AU in 30 mins, error = 0xC8000222

...     992    1440    AU    AU Restart required....

Answer 1

Hi,

·         Which updates are failing?

However, you may try these:

1)   Run Windows update troubleshooter.

2)    Reset Windows Update Components.

Also refer to “Troubleshoot problems with installing updates “ http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates

Diana

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

Answer 2

I had the same problem while installing Visual Studio 2010. It was failing in .net framework 4.0.

I tried downloading .net framework 4.0 separately and install but problem persisted.

The problem was basically of Windows Update. Windows update was not working properly and

asking for "check for updates" was giving error "service not running" where service was running properly.

So to sort out that issue I ran following commands and windows update problem sorted out and in turn visual studio 2010 problem also.

Click Start

Type: cmd

Right click on cmd in start menu and select 'Run as Administrator'

Type: net stop wuauserv

Hit Enter

Type: ren c:\windows\SoftwareDistribution softwaredistribution.old

Hit Enter

Type: net start wuauserv

Hit Enter

Type: exit

Hit Enter

ref: http://answers.microsoft.com/en-us/windows/forum/windows\_7-windows\_update/windows-update-cannot-currently-check-for-updates/b250e431-cdfc-46ac-a044-eaaee17491cf?page=3&tm=1356850698161#LastReply

Answer 3

I had the same problem while installing Visual Studio 2010. It was failing in .net framework 4.0.

I tried downloading .net framework 4.0 separately and install but problem persisted.

The problem was basically of Windows Update. Windows update was not working properly and

asking for "check for updates" was giving error "service not running" where service was running properly.

So to sort out that issue I ran following commands and windows update problem sorted out and in turn visual studio 2010 problem also.

Click Start

Type: cmd

Right click on cmd in start menu and select 'Run as Administrator'

Type: net stop wuauserv

Hit Enter

Type: ren c:\windows\SoftwareDistribution softwaredistribution.old

Hit Enter

Type: net start wuauserv

Hit Enter

Type: exit

Hit Enter

ref: http://answers.microsoft.com/en-us/windows/forum/windows\_7-windows\_update/windows-update-cannot-currently-check-for-updates/b250e431-cdfc-46ac-a044-eaaee17491cf?page=3&tm=1356850698161#LastReply

THANK YOU VERY MUCH ... That worked for me ... after a whole day  :(

Answer 4

Hi,

·         Which updates are failing?

However, you may try these:

1)   Run Windows update troubleshooter .

 

2)    Reset Windows Update Components .

 

Also refer to “Troubleshoot problems with installing updates “ http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates

Diana

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.

---

If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

I had already tried option 1 and had no success.

Option 2 did the trick with using the "Aggressive Option".  Thanks to both of you for the speedy reply and the resolution.

For any others having the same experience and to answer PA's questions.

This is a new laptop with Win7 64 bit installed by the manufacturer (HP)

The Norton is a full license version purchased with the PC

I was able to update norton with no problems.  One action that I did take with Norton that may have helped the resolution is that I turned off the automatic program control for the firewall and granted the microsoft components access when prompted.  My guess is that Norton blocked one of the windows components and got the service in to an inoperable state... just a guess though.

Answer 5

Please answer all of the following questions by number in your next reply (no need to quote this post):

1. Did you upgrade to Win7 64-bit or is it a new computer?
2. Have you purchased Norton 360? (Is it really Norton 360 or is it Norton Security Suite freebie from your ISP?)
3. Did a Norton 360 free-trial or a McAfee free-trial come preinstalled on the computer when you bought it?
4. Can you update Norton 360 manually (i.e., via LiveUpdate) successfully?

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~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft